Field Service Engineer Apprentice

About the role

The Field Engineer Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment. This is an onsite customer-facing service position focused on maintaining and repairing medical equipment in healthcare environments.

Responsibilities

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Requirements

• AS, BS, MS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment.
• Reliable transportation and a valid driver's license.
• Legal authorization to work in the U.S.

Qualifications

• Previous experience interpreting schematic diagrams and performing effective repair and planned maintenance on basic biomedical or electronic equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Ability to develop and maintain good customer relations.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
• Change agent and process oriented.

Desired Qualifications

• Previous experience interpreting schematic diagrams and performing effective repair and planned maintenance on basic biomedical or electronic equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Ability to develop and maintain good customer relations.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
• Change agent and process oriented.

Benefits

• Competitive benefits package including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Pay

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Onsite For U.S. based positions only, the pay range for this position is $48,000 - $72,000.

Schedule

Field roles are most effectively performed outside of GE HealthCare facilities and generally take place at customer locations, including hospitals and healthcare environments. Healthcare operations run 24/7. Apprentices must be flexible to support customer needs, which may include early mornings, evenings, weekends, or adjusted hours based on service or customer requirements.

Location & Mobility

Local candidates strongly preferred. Any relocation beyond 30 miles from your current location must be approved by your manager in advance.

Program Considerations

Successful completion of the apprenticeship and conversion to a full-time internal position are based on performance, business need, and role availability. Candidates who are open to relocation may increase their chances of placement into a full-time internal role. In 2025, 84% of apprentices completing the program moved into full time internal positions.

Physical & Compliance Requirements

• Ability to lift and carry equipment up to 35 pounds unassisted and perform frequent bending, stooping, twisting, climbing, crouching, kneeling, sitting, and standing for extended periods.
• Ability to reach at, above, and below shoulder level; flex and extend neck; and demonstrate good hand and finger dexterity.
• Specific vision abilities may include color vision, close vision, distance vision, peripheral vision, and depth perception.

Onsite

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided

Yes