Field Service Engineer (40916)

As a Field Service Engineer you will install, maintain, and repair Fuji Seal equipment at customer sites across the Americas. This role includes troubleshooting technical failures, delivering customer training, and collaborating with internal teams and external customers. Travel is a key component, with 80–90% travel required.

Responsibilities

• Install, service, and repair SSL and PSL machinery at customer locations.
• Troubleshoot and resolve technical equipment failures through remote phone support and on-site service visits.
• Provide customer training on equipment operation and best practices.
• Conduct testing, troubleshooting, and root-cause analysis to ensure effective problem resolution and reporting.
• Provide technical feedback and recommendations to support continuous product improvement.
• Perform preventative maintenance, functional inspections, and equipment evaluations.
• Maintain accurate service logs, reports, and internal records in accordance with American Fuji Technical Services policies.
• Follow all Health and Human Services (HHS), Environmental Health and Safety (EHS), and company safety requirements.
• Perform assigned tasks accurately, safely, and in a timely manner.

Qualifications

• Associate degree in a related technical field (Electrical, Mechanical, or Automation) required; Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related discipline preferred.
• 3–5 years of related experience in field service, maintenance, or technical support, including both mechanical and electrical troubleshooting.
• Strong electrical and mechanical background with the ability to read blueprints and electrical documentation.
• Excellent troubleshooting, communication, and organizational skills.
• Ability to multitask in a fast-paced, deadline-oriented environment.
• Strong teamwork and interpersonal skills with the ability to interact at all levels within the organization.
• Ability to manage tasks and projects with minimal guidance.
• Willingness and ability to travel 80–90%, including 20–30% weekend travel as business needs require.
• Ability to complete 3–6 months of on-site training before traveling independently.
• Valid driver’s license required; ability to obtain a passport.

Preferred Qualifications

• Experience with PLC programming and troubleshooting, including Rockwell and Siemens platforms, and industrial networking.
• Familiarity with packaging machinery and automation equipment.
• Three to five years of experience in manufacturing maintenance, automation, or a field service role.
• Bilingual in Spanish and English is a plus.

Competencies

• Adaptability: Responds effectively to change, shifting priorities, and evolving business and customer needs. Anticipates challenges and adjusts strategies to deliver timely, informed, and solution-oriented responses. Confronts obstacles with courage and resilience, learns from setbacks, and remains forward-focused in dynamic environments, aligning decisions with organizational values and expectations.
• Collaboration: Works effectively across teams, departments, and stakeholders to achieve shared goals and deliver value to internal and external customers. Builds respectful, professional relationships grounded in trust. Integrates diverse perspectives, addresses conflict constructively, and fosters an inclusive team environment. Shares knowledge, supports others' development, and contributes to sustained organizational growth.
• Engagement: Connects daily work to the company's broader vision and long-term success. Maintains a customer-first mindset, anticipating and addressing internal and external customer needs with professionalism and care. Contributes innovative ideas, embraces feedback, and seeks opportunities for continuous improvement. Approaches responsibilities with energy, purpose, and a commitment to sustainable value creation.
• Integrity: Communicates clearly, respectfully, and transparently in both verbal and written interactions. Actively listens, asks clarifying questions, and engages in constructive dialogue—even in difficult conversations—to build trust. Demonstrates respect for diverse perspectives and cultures. Upholds company policies and ethical standards, and maintains a strong safety-first mindset, leading by example to ensure a compliant and secure work environment.
• Ownership: Demonstrates independent judgment and personal accountability in delivering high-quality results. Takes ownership of decisions, deadlines, and outcomes with minimal oversight. Prioritizes effectively, manages time and resources responsibly, and ensures work is accurate, thorough, and aligned with company standards. Proactively communicates progress, challenges, and availability. Maintains reliable attendance and fulfills responsibilities consistently and professionally, with a commitment to excellence.

Physical Demands

• Sitting, walking, climbing, driving, flying, and standing required.
• Lifting up to 50 pounds, along with pushing, pulling, stooping, kneeling, and crouching may be required.
• Close visual activity required to operate machines and view documents.
• Exposure to noise, physical hazards, and working in close quarters.

Schedule

• Up to 80–90% travel, including overnight stays, to customer sites across the Americas.
• Flexibility for weekday and weekend travel (20–30% weekend travel as business needs require).