Field Service Engineer - 2L Yieldstar

Roles and Responsibilities

• Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute.
• Consult with others on the 1st line support team on tool issues, document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
• Resolve issues or escalate to GSC/DE when necessary.
• Handle defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.
• Understand tool issues and errors thoroughly and explain to the team (1L, TL, PL, PM, customers, GSC/DE) as needed.
• Prepare problem summaries to present to internal teams and the customer during customer calls/passdown.
• Execute repairs and standard service actions independently as required (during low manpower/absences/complex actions).
• Collect data for technical projects, summarize, create PowerPoint summaries and present to stakeholders.
• Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
• Signal gaps and improvement opportunities and report it to the relevant stakeholders.
• Maintain and broaden own knowledge, shares best known methods within the work group.
• Provide appropriate support and assistance to less experienced engineers on first tasks.

Education and Experience

• Bachelor's degree in relevant Technical Field.
• Minimum 6 years' experience in a role that requires hands-on Mechanical aptitude, knowledge of pneumatics, hydraulics, electronics, and semiconductor processes.
• Minimum 2 years' experience using computer applications, including data analysis tools, spreadsheet, and presentation software.

Skills

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Strong skills in MS PowerPoint, excel and outlook.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability. Identifies bottlenecks and drives improvements.
• Ability to work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Other Information

• Legal/export license control (see below)
• The employee may occasionally lift and/or move up to 35 pounds in weight unaided.
• The environment generally is moderate in temperature and noise level.
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Will require domestic and international travel dependent on business needs and training requirements.
• This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.
• Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
• Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.