Field Service Engineer 2

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Troubleshoot, service repairs and installations of moderate complexity.
• Lead communications with customers and serve as escalation point for customer related concerns, including installations.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer.
• Leads installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts.
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.

Requirements

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or
• High school diploma/GED and 6 years of relevant experience.
• Technical capabilities in (Multi-Modality ) including troubleshooting, repair and installation.
• Must have and maintain a valid Driver’s License.
• Experience with Web applications as well as Microsoft suite of products.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Special Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time.
• Ability to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.