Field Service Engineer 2

Responsibilities

• Acquire a complete understanding (end-user level) of the Rapiscan hardware and software to help the customer quickly resolve their questions or issues.
• Generate Daily/Monthly/Yearly reports of on-site interactions.
• Support and provide ownership of technical issues at existing customer sites.
• Maintain statistics of customer questions and issues for both hardware and software to locate issues that need attention; suggest improvements to the appropriate department or group.
• Participates in training programs and continuous improvement efforts and coordinates corrective action processes for current products.
• Monitor’s end-user feedback through regular interaction with end users either by phone or at the clients’ site.
• Conduct equipment/system acceptance testing following established procedures.
• Interacts with other departments to supply technical information and problem resolutions as needed.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.

Qualifications

• Associates degree in a technical related field with a strong emphasis in networks, software, science and/or engineering.
• Minimum three (3) years of experience in service, applications, technical support, or in electronic equipment.
• Knowledge of Radiation detection equipment is desirable.
• Knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics required.
• Strong organizational skills evidenced by excellent time management; must be self-reliant, dependable, and professional.
• Excellent interpersonal communication skills; must be able to build productive customer relationships and handle client complaints in a professional manner.
• Ability to pass company background, driving, credit checks and drug screens, and maintain in good standing.

Pay

Pay may range $25.00 to $35.00 per hour. The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

Benefits

Life at OSI
OSI offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

About the Role

The Field Service Engineer 2 will install, maintain, and repair Rapiscan systems, including identifying and analyzing instrument problems, repairing to meet specifications, and escalating any exceptional issues to minimize customer downtime.