Field Service Engineer 1 - Wichita, KS

About the Role

The Field Service Engineer 1 performs on-time and accurate Preventative Maintenance on one or more modalities of equipment. This role involves learning troubleshooting, repair, and equipment installation techniques while driving customer satisfaction through Service Excellence.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, Field Modification Instructions (FMIs), and/or Instrument Service Information (ISIs) bulletins.
• Assist experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs for designated equipment.
• Effectively communicate and partner with teammates, colleagues, and customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with customers to recommend value-added services that improve business efficiency.
• Maintain customer service logs, internal service records, order repair parts, and manage cycle times.
• Utilize the GEHC escalation process and collaborate with regional and national support to implement corrective action plans for customer issues.
• Serve as a member of the account community for key accounts.
• Engage with commercial counterparts, identify sales leads, participate in contract renewals, and assist in revenue programs.
• Focus on customer needs and satisfaction while building strong customer relationships.
• Stay updated with competitor information and market trends.
• Answer service calls independently within one year of employment.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4+ years of experience servicing electronic equipment.
• Experience with web applications and Microsoft Office products.
• Valid Driver’s License.
• Willingness to be available "after hours" or work a rotating on-call schedule, including weekends, for critical issues.

Special Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted.
• Frequent bending, stooping, twisting, climbing, crouching/squatting, kneeling/crawling, and sitting/standing for long periods.
• Ability to reach at, above, and below shoulder level, flex/extend neck, and maintain good hand and finger dexterity.
• Specific vision abilities required: color vision, close vision, distance vision, peripheral vision, and depth perception.

Benefits

• Professional development and challenging careers.
• Competitive compensation.
• Relocation assistance provided.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.