Field Service Engineer 1

Job Description

The Field Service Engineer performs on-time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to troubleshoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence.

This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, the candidate needs to be able to work in the Dayton and Columbus, OH area.

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solutions for the customer
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction
• Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualifications

• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
• High school diploma/GED and 4 years of relevant experience
• A graduate of the GEHC Apprentice Program
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test
• During employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary

Special Physical Requirements

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception

Relocation Assistance Provided

Yes