Field Service Engineer 1

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Maintain customer service logs and internal service records in a timely manner.
• Order repair parts and manage cycle times.
• Utilize the GEHC escalation process and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently within one year of employment.

Requirements

• Achieve quality goals as outlined in the GEHC Quality Manual, Quality Management System, Quality Management Policy, and applicable laws and regulations.
• Comply with Health and Human Services, Environment Health and Safety, and all other applicable regulatory requirements.
• Complete all planned Quality, EHS & Compliance Required Qualifications.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Apprenticeship; or Military Externship program; OR High School Diploma/GED and 2 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.

Skills

• Effective communication with customers and team members.
• Basic troubleshooting and service repair skills.
• Customer service and satisfaction focus.
• Ability to work independently and under pressure.
• Knowledge of industry standards and best practices.

Benefits

• Competitive compensation range of $66,000.00 - $99,000.00 annually.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employee and company contributions.
• Life, disability, and accident insurance.
• Tuition reimbursement.
• Opportunities for professional development and advancement.

Pay

$66,000.00 - $99,000.00 Annual

Schedule

2nd shift (12pm - 9pm)

Location

Chicago, IL