Field Service Engineer 1-Electric Power

Your work shapes the world at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Electric Power Division

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers.

Driving Innovation Through These Product Lines

• Caterpillar Switchgear – Utilizing various manufacturers’ low and medium voltage switchgear, Caterpillar Switchgear provides systems that integrate switchgear with Caterpillar engine-generators.
• Caterpillar Automatic Transfer Switches – For simpler emergency power requirements, Cat ATSs provide a cost-effective means of powering critical loads during power outages.
• Caterpillar Advanced Electrical Services – From service contracts to complete renovations, CAT Switchgear AES ensures that customer sites are safe and operational when needed.

Caterpillar Switchgear products leverage advanced automation, including PLCs and touchscreen HMIs, with all programming and testing completed at our Alpharetta facility.

Responsibilities

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems.
• Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required).
• Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing.
• Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues.
• Support dealer service and sales teams in promoting products and services.
• Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner.
• Stay current on training for new and updated systems, technologies, and platforms.
• Gather feedback to identify opportunities for new products and improvements to existing offerings.
• Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality.
• Track, manage, and ensure resolution of product quality and performance issues.
• Communicate technical specifications and service instructions clearly to ensure optimal product performance.

Requirements

Customer Focus

• Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Communicates and prioritizes customer needs and expectations.
• Researches and validates customer requirements.
• Gathers feedback and drives continuous improvement.
• Engages proactively with customers to understand business needs.

Data Gathering & Analysis

• Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Applies standard data collection and analysis processes.
• Documents and synthesizes data from multiple sources.
• Uses basic analytical tools to support decision-making.

Service Excellence

• Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Delivers high-quality service to internal and external customers.
• Resolves common issues and responds with urgency to requests.
• Documents and tracks customer concerns in a timely manner.

Effective Communications

• Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Provides clear, constructive feedback.
• Incorporates feedback to improve communication effectiveness.
• Prepares and delivers reports required for assigned work.

Problem Solving

• Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Applies structured problem-solving approaches.
• Follows standard escalation and reporting processes.
• Uses established procedures for analysis and resolution.

Technical Excellence

• Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Delivers effective technical solutions to routine challenges.
• Applies engineering standards, tools, and best practices.
• Maintains and builds technical knowledge.
• Supports others in resolving technical issues.

Qualifications

• Preferred: Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET); alternatively, at least 3 years of relevant industry experience.
• Experience working cross-functionally with engineers, contractors, consultants, and end users.
• Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints.
• Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems.
• PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE.
• HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware).
• Minimum 2 years of related experience or 4 years of equivalent experience.
• Valid driver’s license and ability to meet background, drug, and medical requirements.

What Will Put You Ahead

• U.S Navy Nuclear Power Electricians are highly preferred for this role.

Additional Information

• Remote (U.S.-based) with a travel requirement of up to 75%.
• Salaried non-exempt position with overtime eligibility.
• Position may require Special Government Clearance: passing a US Government background check may be required as a job requirement.
• Phone allowance included, and company vehicle provided (includes insurance, towing, and personal use).
• Relocation assistance is available for this position.
• Visa sponsorship is NOT available for this position.

Locations

• Indiana
• Michigan
• New York
• Ohio
• Virginia
• West Virginia

Pay

Pay Range $89,210.00 - $133,810.00. Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits.
• Paid time off plan (Vacation, Holidays, Volunteer, etc.).
• 401(k) savings plans.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Health Lifestyle Programs.
• Employee Assistance Program.
• Voluntary Benefits and Employee Discounts.
• Career Development.
• Incentive bonus.
• Disability benefits.
• Life Insurance.
• Parental leave.
• Adoption benefits.
• Tuition Reimbursement.

These benefits also apply to part-time employees.