Field Service Dispatcher

Responsibilities

• Oversee daily scheduled work orders for installation and service technicians
• Dynamically route installation and service technicians to improve productivity and efficiency
• Proactively communicate with customers to reschedule work orders as necessary
• Notify customers of technician arrival times outside of scheduled time-window
• Coordinate and communicate scheduling of same-day installation and service work
• Communicate same-day work order cancellations to the field service team
• Reschedule jobs at customer request
• Cookordinate with customers and technicians to reschedule missed appointments
• Manage the stand-by appointment queue
• Work with field service managers to optimize scheduling lead times for installation and service work
• Work with service and installation managers to optimize and fill field tech availability based on demand

Qualifications

• 3-5 years dispatch experience preferred
• Ability to see a bigger picture regarding scheduling
• Familiarity with field service software and tools preferred
• Ability to work well under pressure
• Extensive attention to detail
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Ability to communicate quickly and effectively with customers and coworkers