Field Service Dispatcher

About the role

The Field Service Dispatcher works directly with customers and internal departments to meet the service needs for the product line. The primary responsibility is to ensure the accurate and timely transmission of information to all involved parties to maintain high service quality.

Responsibilities

• Interface with end users and the field service organization and communicate all requests, requirements and issues to the internal organization
• Aid in scheduling field service onsite visits and collaborate with customers to ensure all requirements are met prior to installation or maintenance visits
• Create service orders, update status, process parts orders, service invoicing and generate service center notifications
• Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed
• Review and report on engineer inventory levels
• Collaborate with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing

Requirements

• A high school diploma is required, with an academic degree in business or a similar field preferred
• At least 2 years of work experience in a customer service role
• Strong written and oral communication skills, along with the ability to deal effectively with customers in a professional manner
• Strong multi-tasking abilities
• Experience with field service organizations is preferred
• SAP experience is preferred

Qualifications

• Identification with our core values: Sustainability, Openness, Enjoyment

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Technical aptitude
• Computer literacy, especially with SAP

Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
• Retail Savings Plan: 401k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on project needs.

Contact

To apply, please visit www.sartorius.com/careers.

Equal Opportunity Employer

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.