Field Service Diesel Technician- Rotational Level II

About the role

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in marine engine repairs for our Distribution Business in Morgan City, LA. $5000 Sign on Bonus!! This is a Rotational Position, must have TWIC and Passport!

Key Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies

• Communicates effectively
• Customer focus
• Develops talent
• Manages complexity
• Self-development
• Health and Safety Fundamentals
• Diagnostics Application
• Electronic Service Tool Application
• Engine Systems Interactions
• Product Repair and Maintenance
• Service Documentation
• Technical Escalation
• Values differences

Qualifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit

Experience

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience
• Keep company credit card expenses up to date
• Keep driving license, TWIC card, passport up to date
• Have all service reports and time turned in daily

Benefits

No DOT due to the location of Morgan City, LA.

Pay

N/A

Schedule

100% On-Site