Field Service Diesel Technician - Level II

About the role

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Ocala, FL. The role offers a $5000 sign-on bonus.

Key Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies

• Communicates effectively
• Customer focus
• Develops talent
• Manages complexity
• Self-development
• Health and Safety Fundamentals
• Diagnostics Application
• Electronic Service Tool Application
• Engine Systems Interactions
• Product Repair and Maintenance
• Service Documentation
• Technical Escalation
• Values differences

Qualifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit

Experience

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience

Education

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution

Other Requirements

• This position may require licensing for compliance with export controls or sanctions regulations.
• This role requires a 5 year motor vehicle report, free from major violations.
• This role requires applicant to pass a Department of Transportation (DOT) physical.
• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use.
• This role is subject to Federal Transit Administration random and pre-employment drug testing requirements.
• This roll will be subject to on-going random drug and alcohol testing.

Job Service Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Technician

Min Salary

$27.31

Max Salary

$40.96

ReqID

2430331

Relocation Package

Yes