Field Service Diesel Technician - Level II

Job Summary

Diagnoses and completes less complex repairs to engines at the customer's site.

Key Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies

• Communicates effectively
• Customer focus
• Develops talent
• Manages complexity
• Self-development
• Health and Safety Fundamentals
• Diagnostics Application
• Electronic Service Tool Application
• Engine Systems Interactions
• Product Repair and Maintenance
• Service Documentation
• Technical Escalation
• Values differences

Education, Licenses, Certifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit

Requirements

• This position may require licensing for compliance with export controls or sanctions regulations.
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience
• Marine experience helpful

Qualifications

• A current valid license is required for this role
• Must be 18 years old with 2 years driving experience
• This role requires a 5 year motor vehicle report, free from major violations
• A CDL may be required to obtain upon hire

Pay

Min Salary: $27.31
Max Salary: $40.96

Schedule

On-site with Flexibility

Benefits

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Application Instructions

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