Field Service Diesel Technician - Level II
About the role
We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business Lake Charles, LA. $5000 Sign on Bonus!
Key Responsibilities
- Engages customers in a courteous and professional manner.
- Anticipates and ensures prompt and efficient attention to customer needs.
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
- Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identifies additional service opportunities with customer.
- Completes training in line with skill and business requirements.
- Maintains service vehicle and tools for cleanliness and proper operation.
- Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Competencies
- Communicates effectively
- Customer focus
- Develops talent
- Manages complexity
- Self-development
- Health and Safety Fundamentals
- Diagnostics Application
- Electronic Service Tool Application
- Engine Systems Interactions
- Product Repair and Maintenance
- Service Documentation
- Technical Escalation
- Values differences
Qualifications
- Apprentice Trained Engine Technician (Preferred)
- Vocational diploma from relevant technical institution
- Locally valid driving permit
Experience
- Basic level field service work experience
- Intermediate level knowledge of and/or experience with engine products
- Customer service experience
- 24/7 365 availability to support internal and external customers
- Strong teamwork capabilities
- Outstanding time and attendance great work ethics
Education
- Apprentice Trained Engine Technician (Preferred)
- Vocational diploma from relevant technical institution
Additional Information
- Must be 18 years old with 2 years driving experience
- This role requires a 5 year motor vehicle report, free from major violations
- This position is subject to Federal Transit Administration random and pre-employment drug testing requirements.
- This roll will be subject to on-going random drug and alcohol testing.
Company Information
- Job Service Organization: Cummins Inc.
- Role Category: On-site with Flexibility
- Job Type: Technician
- Min Salary: $56800
- Max Salary: $85200
- ReqID: 2425269
Benefits
- Relocation Package: Yes
- 100% On-Site: No
Equal Opportunity Employer
Cummins and E-Verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.