Field Service Coordinator

Come build your career with a global team of approximately 43,500 diverse and high-performing professionals who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

About the role

As a Field Service Coordinator in our Product Services Division, you’ll work remotely from Lubbock, TX, collaborating with Sales and Field End User Specialists to drive growth and support for Stanley Black & Decker’s brands.

Responsibilities

• Conduct effective end-user demonstrations and product knowledge events in partnership with Sales and Field End User Specialists.
• Gain operational experience by learning Service Center functions, including retail, repair processes, inventory management, and profit and loss statements.
• Service and manage end-user accounts through strategic planning, providing tailored business solutions.
• Support service repair marketing programs, promote new products and accessories, and convert competitive products to gain market share.
• Grow the account base through aggressive prospecting for new customers.
• Promote all Stanley Black & Decker brands using marketing programs and field resources to drive sales through distribution partners and end-user conversions.
• Regularly visit end-users at buy offices and job sites within an assigned territory to seed products and drive conversions.
• Identify new sales opportunities and deliver value-added offerings to key decision-makers while maintaining profitable ROI for SBD.
• Execute relationships with key end-users and serve as a liaison between product managers, markets, and other SBD teams.

Requirements

• Bachelor’s degree preferred.
• Minimum of 3-5 years of sales and customer service experience.
• Experience with power tools and construction.
• Willingness to travel up to 80% within the specified sales territory, including potential travel of up to two weeks at a time.
• Experience with point-of-sale systems and entering purchase orders.

Pay

The total target cash compensation range for this position is $84,000.00 - $135,200.00. This range reflects the lowest to highest total target cash compensation at the time of posting and may vary based on job level, geographic location, experience, and local wage requirements. The role is eligible for a sales incentive plan or commission, with total compensation inclusive of base salary and target variable cash.

Benefits

• Medical, dental, life, vision, and disability insurance.
• 401(k) retirement plan and Employee Stock Purchase Plan.
• Paid time off, including vacation, holidays, and personal days.
• Tuition reimbursement and access to learning resources, including a digital learning portal and Lean Academy.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Well-being programs and support.

Additional Opportunities

• Career growth within a global company with 20+ brands and multiple career paths.
• Access to state-of-the-art learning resources, including certificates and specializations from renowned colleges and universities.
• Inclusive and diverse culture with mutual respect for a wide range of perspectives and experiences.
• Opportunities to give back through volunteerism, community engagement, and sustainable business practices.