Outside Service Coordinator

Brehob has proudly served the industry for over 70 years with leading products and best-in-class customer service.

Benefits

• Medical, Dental, Vision, and Life benefits
• PTO, Holiday Pay, and Sick Pay
• 401k and company matching
• Profit Sharing
• HSA Contributions by company
• Referral Program up to $1500

Responsibilities

• Answer in-person, phone, fax, and email inquiries and obtain information for customers and internal departments.
• Assist with all departmental needs relating to service operations, customer service, or general administration.
• Manage administrative aspects of service department including filings, documentation, invoicing, past due account reporting, and customer service.
• File and maintain hard-copy and/or electronic files as needed.
• Create and maintain reports for departments as required.
• Update electronic information in company software for accuracy and completeness.
• Call customers as needed.
• Work with stockroom/outside purchasing for all service group material requisitions.
• Assist with Rental paperwork.

Key Metrics / Performance Indicators

• Jobs are scheduled at least one week ahead.
• Receiving is processed within 24 hours of delivery.
• Calls are answered before the 3rd ring.
• Weekly inventory cycle counting is complete.
• Tech hours are reconciled before Monday at 10 am for the last week.
• Safety sign-ins & Safety Walk is completed every month.

Requirements

• Travel may be required when training in different branches.
• College Diploma or equivalent experience, or education.
• Must be comfortable on a forklift.
• Must be able to lift 40-50 lbs around a 10,000 sq. ft. warehouse.

Schedule

Hours of operation: 7:30 am – 4:30 pm. Must be able to work weekends if needed and participate in on-call rotation for emergency service calls.