Field Service Coordinator

About the role

As a Field Service Coordinator, you’ll be part of our Product Services Division working as a Field employee. You’ll work with iconic brands including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

Responsibilities

• Work with the Sales and Field End User Specialist to conduct effective end-user demonstrations and product knowledge events.
• Gain operational experience by learning the different aspects of the Service Center including retail, back-end repair process, inventory management, and center profit and loss statements.
• Service and manage end-user accounts through strategic planning, providing them with the best possible solutions for their business.
• Support service repair marketing programs, bringing awareness to new products and accessories, and utilize marketing programs to convert competitive products to take market share.
• Grow the account base through aggressive prospecting for new customers in the market.
• Promote all Stanley Black & Decker brands by effectively utilizing marketing programming, leveraging field resources to drive sales through distribution partners, converting end users through product placement and safety training.
• Regularly call on end-users at buy offices and job sites within an assigned area, ultimately seeding products and driving end-user conversions.
• Identify new sales opportunities, create, and deliver value-added offerings to key decision makers while maintaining and delivering profitable ROI for SBD.
• Identify and execute SBD relationships with key end users, serve as liaison between product manager, market, and all other SBD resources and teams.

Requirements

• Bachelor's degree preferred.
• Minimum of 3-5 years of sales and customer service experience.
• Experience with power tools and construction.
• Willingness to travel up to 80% within the specified sales territory and potentially outside of territory. May need to travel up to two weeks at a time.
• Experience with point of sale systems and entering purchase orders.

Benefits

• Medical, dental, life, vision, and disability insurance.
• 401(k) retirement plan.
• Employee Stock Purchase Plan.
• Paid time off, including vacation, holidays, and personal days.
• Tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Well-being programs and benefits.

Pay

The total target cash compensation range for this position is $84,000.00 - $135,200.00. This range reflects the lowest to highest total target cash compensation for the primary location at the time of posting. The range may vary for other locations and includes base salary plus target variable cash compensation (eligible for sales incentive plan or commission). The successful candidate may also be eligible for annual merit increases.

Additional Opportunities

• Career growth within a global company with 20+ brands and multiple career paths.
• Access to a wealth of learning resources, including a digital learning portal, Lean Academy, and online university certificates/specializations.
• Diverse and inclusive culture with mutual respect and appreciation for a wide range of perspectives and experiences.
• Opportunities to give back through volunteerism, community engagement, and sustainable business practices.