Field Service Coordinator

Responsibilities

• Be the main point of contact for the Service department
• Service Coordinator will coordinate day-to-day activity and maintain calendar for the Service team
• Able to multi-task and prioritize workload
• Obtain Purchase orders from customers
• Daily interaction with customers, internal/external sales personnel and principal partners for producing quotations, obtaining PO’s and scheduling field work.
• Ability to interpret customer contract parameters (i.e., differing rates per customer and assigned technical roles, per diem allowances, T&C’s etc.)
• Work with Service team members to coordinate specialized equipment needed to fulfill on-site scope of work
• Ensure all Service documentation is submitted on time by field personnel
• Utilize the ERP systems to coordinate documentation for quoting and invoicing
• Manage phone calls and emails from customers as schedules change with ability to problem-solve and prioritize workload as efficiently as possible
• Work well within a team environment and cross departmentally
• Able to build and maintain relationships with customers, colleagues and business partners
• Assist in maintaining documentation for GEB tooling and calibration references
• Provide customer follow-ups
• Identify areas within current processes where efficiency gains can be achieved

Requirements

• Minimum 0-3 years' experience in administrative or scheduling role
• Ability to operate standard computer workstation, quick ability to learn software platforms, such as ERP systems, Salesforce and Office Suite products
• Strong organizational and communication skills necessary
• Minimum of High School Diploma/GED required
• Occasional travel and have a clean driving record

Benefits

• Full benefits package
• Matching 401K
• Paid vacation