Field Service Associate II-III

About the role

Under general supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

Responsibilities

• Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Interprets operation manuals to determine the root cause of tool failures.
• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service.
• Performs preventive maintenance with little supervision.
• Orders, expedites, and notifies customers or management when a product replacement is necessary.
• Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
• Determines the most cost-effective repair/resolution to minimize customer downtime.
• Provides technical support to customers on operational or maintenance of system tools and/or equipment.
• Acts as a customer contact on technical and service-related problems.
• Guides other field technicians and field service engineers.
• Trains and mentors Field service associates at levels I-II-III.
• Assists in all functions required for the operations of the service center.
• Complies with Finesse training for proper maintenance of parts usage and transactions.
• Complies with EBARA’s safety policies, including participation in and completion of all required safety training.
• Maintains a clean and safe working environment compliant with Ebara and customer safety policies.

Qualifications

The ability to lift 35 lbs. unassisted from the floor to waist level, read and work from electrical and mechanical schematics and diagrams, and perform the identified essential functions of the classification.

Must be able to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment, and adhere to EBARA personnel policies and practices.

Education

AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.

Experience

Preferred: four (4) to Ten (10) + years of work-related experience, preferably in the semiconductor industry.

Working knowledge of mechanical skills, principles of semiconductor and/or vacuum technology, and strong Customer Relations skills.

Skills

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Strong time management skills, self-starter, and strong relationship-building skills.
• Demonstrated teamwork and organizational skills, and excellent written and oral communication skills.

Technical Skills

• Equipment Troubleshooting
• Electrical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• Vehicle Electronics & Computer Controls
• Preventive Maintenance & Inspection
• PLC Programming Experience
• PLC Wiring Experience
• Electrical / Electronic Systems
• Maintenance and Repair Skills
• Equipment Diagnostics & Troubleshooting
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Aircraft Maintenance
• Avionics Systems
• Aircraft Electrical Systems

Machines & Technologies

• Multimeter
• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC)
• Servo Motors