Field Service Associate

Position Purpose

The Service Associate is a developmental role designed to prepare employees for future opportunities within the field service organization. It supports commercial truck and trailer performance and customer satisfaction through field-based troubleshooting, service coordination, and customer support, ensuring reliability and compliance. The role also builds the skills needed to manage a regional customer base by developing product expertise, diagnostic capabilities, and the ability to deliver service-focused training with guidance from internal and field personnel.

Essential Functions

• Perform field inspections, diagnostics, and troubleshooting to support commercial vehicle performance, reliability, and compliance.
• Coordinate maintenance and repair activities between customers, service providers, and internal teams.
• Serve as a customer liaison, ensuring effective communication and issue resolution across dealers and fleet accounts.
• Monitor and document service activity, performance trends, and regulatory compliance.
• Develop service competencies through training and achievement of defined performance objectives.
• Build knowledge of customer segments and product positioning across OEM, dealer, and fleet markets.
• Gain product and market expertise across trailer, truck, specialty products, brake and wheel end products, and aftermarket operations.
• Collaborate with cross-functional teams to support technical and business objectives.
• Participate in structured training across key business functions.
• Develop proficiency in systems and administrative processes, including, but not limited to, customer relationship management (CRM) tools, reporting, and company policies.
• Travel as required to support field service responsibilities and development activities.
• Other duties as assigned.

Education and Training

• Active enrollment or completion of a bachelor's degree in a related field and/or technical training or exposure to diesel mechanics or commercial vehicle systems is preferred.
• Training in field service operations, diagnostics, and customer interaction is preferred.

Minimum Qualifications

• Customer service, field service, or other relevant forms of experience is preferred.
• Willingness to relocate and travel up to 75% of the time is required.
• Basic knowledge of commercial vehicles, mechanical systems, or fleet operations is required.
• Strong communication and interpersonal skills with a customer-focused approach is essential.
• Ability to troubleshoot and solve problems is crucial.
• Proficiency in Microsoft Office programs and willingness to learn CRM systems and other tools is necessary.
• Must possess a valid driver's license and have the ability to operate a motor vehicle as an essential function of the role for business travel.

Benefits

• Medical, dental, and vision insurance
• Life, travel, and disability insurance
• Flexible spending account
• 401K plans
• Pension plan
• Paid holidays and vacation
• Financial assistance programs for adoption or further education
• Comprehensive wellness program
• Employee Assistance Program

Pay

$70,000.00–80,000.00 annually. Final compensation will be determined based on factors such as experience, education, qualifications, and other job-related criteria.