Field Service Area Supervisor (Western PA and WV)

About the role

Eaton’s Critical Power Solutions (CPS) Division is seeking an Area Service Supervisor to join their team. This position is remote but based in Moon Township, PA, and Warrendale, PA. Relocation assistance will be provided if needed.

Responsibilities

• Assure the safety of employees in low, medium, and high voltage work environments, including the development and deployment of safety programs, maintaining compliance with safety policies, and facilitating the availability of safety equipment resources.
• Act as a sales and marketing agent in conjunction with sales and operations management to ensure top line sales and bottom line profit objectives are met.
• Provide strategic direction to identify and develop prospective new customers.
• Develop forward-looking profit plans and monthly forecasts with accuracy to ensure the operation meets these numbers on a daily, monthly, and yearly basis.
• Responsible for budgeting and procurement of capital equipment for the region, efficient execution of sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables, and turning around backlog and projects.
• Assure an effective and skilled staff through recruiting, assessing talent (finding gaps and following action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies and standards.
• Provide leadership and direction to ensure professional growth for employees and retention within the region.
• Effectively manage a leadership team of diverse and dispersed field-based workforce throughout the assigned region.
• Demonstrate good corporate citizenship.
• Develop and deploy product/process improvement initiatives and share best practices throughout and across the regions.

Qualifications

• Required (Basic): Bachelor’s Degree from an accredited institution OR a minimum of 5 years electrical/electronic field service while actively enrolled in an accredited Bachelor’s degree program
• Minimum of five (5) years electrical/electronic field service expertise
• Minimum of two (2) years of people leadership experience or five (5) years of large technical project leadership experience
• Possess and maintain a valid and unrestricted driver’s license
• Preferred Qualifications: Experience leading a remote team, strong knowledge of uninterruptable power systems and control products, field service practices and procedures, and quality programs, demonstrated success in driving zero incident safety culture, performance results, building high performance teams, leading cross-functionally, developing and retaining leaders, driving organizational change.

Skills

• Leadership qualities aligned with the Eaton Leader profile
• Strong financial and business acumen
• Strong collaborative skills; ability to successfully work in a matrix environment