Field Service Area Supervisor

About the role

The organization operates in the mission-critical power distribution industry, supplying equipment such as power distribution, static switching, and power monitoring systems. It addresses the challenge of ensuring reliable power delivery in demanding environments like data centers, industrial, and commercial settings. The Field Service Area Supervisor leads regional service operations to achieve sales, profit, and growth objectives while enhancing quality and customer service within the service teams. This role is key in increasing the value of customer relationships in the territory by driving current revenue and positioning for future business. The supervisor develops and manages a team of field service technicians to deliver high performance and customer support.

Responsibilities

• Ensure employee safety in various voltage work environments by developing and implementing safety programs and maintaining compliance.
• Collaborate with sales and operations to meet sales and profit goals and identify new customers.
• Develop profit plans and forecasts to meet financial targets; manage budgeting, procurement, cost control, subcontractors, inventory, receivables, and project backlog.
• Recruit, develop, and retain skilled staff through talent assessment, training, goal setting, communication, and performance appraisal.
• Lead a diverse, dispersed field workforce and demonstrate corporate citizenship.
• Initiate and implement product and process improvements and share best practices across regions.

Requirements

• Bachelor’s Degree or minimum five years of electrical/electronic field service experience with commitment to pursuing a degree.
• At least five years of electrical/electronic field service experience.
• Minimum two years of people leadership experience or five years leading large technical projects.
• Valid, unrestricted driver’s license.
• Legal authorization to work in the United States without sponsorship.
• Preferred: experience leading remote teams; strong knowledge of uninterruptible power systems, control products, field service practices, and quality programs.
• Demonstrated success in safety culture, performance results, team building, cross-functional leadership, leadership development, and organizational change.
• Leadership qualities aligned with the organization’s leader profile.
• Strong financial, business acumen, and collaboration skills.

Pay

The expected annual salary range for this role is $113000 - $165000 a year. Salary depends on candidate skills, experience, qualifications, and market considerations.