Field Service Area Supervisor

This position will be remote from a home office but based in the Dallas-Fort Worth, TX region. Relocation assistance to the region will be provided if needed.

About the role

The Area Service Supervisor is responsible for directing and coordinating the activities of the CPS Service regional operations to achieve sales, profit, and growth goals while continually improving quality and customer service levels. This role serves as the window to the local market, increasing the net present value of Eaton’s relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger future wins. The supervisor leads and develops field service electronics technicians to drive top performance and world-class customer support.

Eaton’s service team delivers solutions to customers’ most challenging energy management requirements. We are looking for leaders who bring passion for innovation and engineering excellence.

Eaton is a leading supplier of mission-critical power distribution, static switching, and power monitoring equipment for data centers, industrial, and commercial customers.

Responsibilities

• Assure the safety of employees working in low, medium, and high voltage environments, including developing and deploying safety programs, maintaining compliance with safety policies, and facilitating the availability of safety equipment resources.
• Act as a sales and marketing agent in conjunction with sales and operations management to meet top-line sales and bottom-line profit objectives.
• Provide strategic direction to identify and develop prospective new customers.
• Develop forward-looking profit plans and monthly forecasts to ensure the operation meets financial targets on a daily, monthly, and yearly basis.
• Responsible for budgeting and procurement of capital equipment, efficient execution of sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables, and turning backlog and projects.
• Assure an effective and skilled staff through recruiting, talent assessment, training and development, goal setting, communications, performance appraisal, and adherence to company policies and standards.
• Provide leadership and direction to ensure professional growth for employees and retention within the region.
• Effectively manage a leadership team of a diverse and dispersed field-based workforce throughout the assigned region.
• Demonstrate good corporate citizenship.
• Develop and deploy product/process improvement initiatives and share best practices across regions.

Requirements

• Bachelor’s Degree from an accredited institution OR a minimum of 5 years of electrical/electronic field service expertise plus the ability to enroll in an accredited Bachelor’s degree program post-offer acceptance.
• Minimum of five (5) years of electrical/electronic field service expertise.
• Minimum of two (2) years of people leadership experience or five (5) years of large technical project leadership experience.
• Possess and maintain a valid and unrestricted driver’s license.
• Must be legally authorized to work in the United States without company sponsorship.

Preferred Qualifications

• Experience leading a remote team.
• Strong knowledge of uninterruptable power systems and control products, as well as field service practices, procedures, and quality programs.
• Demonstrated success in:
  • Driving a zero-incident safety culture.
  • Achieving performance results.
  • Building high-performance teams.
  • Leading cross-functionally.
  • Developing and retaining leaders.
  • Driving organizational change.

Skills

• Demonstrated leadership qualities aligned with the Eaton Leader profile.
• Strong financial and business acumen.
• Strong collaborative skills; ability to successfully work in a matrix environment.

Pay

The expected annual salary range for this role is $113,000 - $165,000 a year. Salaries are based on candidate skills, experience, qualifications, market, and business considerations.

Benefits

Eaton provides various Health and Welfare benefits, Retirement benefits, and programs that provide for paid and unpaid time away from work. Specific programs and options available may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.