Area Service Leader - Western PA

About the role

The Area Service Leader role is responsible for implementing the service strategy for a specific site or geographic area. This role drives the achievement of operational and commercial business objectives by leading and coaching technical teams such as Biomedical Technicians, Field Engineers, and Program Coordinators.

Responsibilities

• Own and manage customer relationships across a designated site or territory, ensuring customer success and satisfaction.
• Drive business growth and customer satisfaction with local commercial account community and other peer management staff.
• Serve as a point of contact for local critical customer issues in matters related to service and customer support.
• Develop strong relationships both internally and externally to improve outcomes for customers and market visibility.
• Accountable for profitability, revenue opportunities, and service delivery within the assigned customer base.
• Support and participate in local Value Creation Programs (VCP) initiatives.
• Manage day-to-day planning, resource planning, and customer service ownership.
• Understand and communicate customer organizational and service delivery strategies and desired outcomes.
• Execute contractual deliverables and ensure smooth service delivery in line with contractual commitments.
• Manage on-call processes and ensure service delivery meets SLA targets.

Requirements

• Bachelor’s degree from an accredited university or college (or equivalent experience).
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated problem-solving abilities.
• Experience leading a team and managing customer relationships.
• Understanding of customer issues and ability to drive resolution.
• Prior experience managing a Field Service team in imaging equipment maintenance.
• Field sales or field service experience.
• Proven ability to influence and drive change.

Qualifications

• Preferred: Prior experience managing a Field Service team in imaging equipment maintenance.
• Preferred: GE Healthcare Service or Operational experience.
• Preferred: Prior field sales or field service experience.
• Preferred: Inclusive leader that builds connections through personal involvement and trust.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off. Relocation assistance is provided.

Pay

Competitive salary and benefits package.

Schedule

Full-time position.

Location

Western PA (Pittsburgh, Erie, Youngstown)