Field Service and Assembly Technician

About the Role

This opportunity is ideal for a technically skilled professional with a background in engineering, equipment maintenance and precision electronic assembly. This Field Service & Assembly Technician role offers exposure to cutting-edge semiconductor process metrology systems, hands-on technical troubleshooting and the opportunity to work cross-functionally with U.S. and international teams. If you're a hands-on problem solver with strong technical acumen and enjoy working directly with customers, this could be a great next step in your career.

Responsibilities

• Discuss troubleshooting, spare parts and operation with customers over the phone
• Perform installation, upgrades and repairs of equipment and partner equipment
• Troubleshoot and repair mechanical issues as well as hardware and software control programming, including relay control circuits, laser optics and electronic boards
• Provide qualification testing and training for operators and maintenance technicians, obtaining signed acceptance
• Keep supervisors informed of on-site progress and issues through written reports and daily check-ins
• Complete Field Service Reports and Certificates of Calibration for customers
• Operate lab tools to run customer demonstrations and format data in PowerPoint presentations
• Prepare monthly planning sheets and integrate objectives into Outlook calendar
• Update product manuals and technical documentation, supporting ECOs
• Produce spare parts kits, accessories and sub-assemblies for customer repair jobs
• Support parts obsolescence solutions

Requirements

• Bachelor's degree in Mechanical Engineering, Material Science Engineering, Electro-Mechanical Engineering, Computer Machine Integration, Computer Programming, Software Development or related field
• Computer literacy (Windows 11, Word/Excel/Outlook, QuickBooks)
• Experience using a CRM
• Ability to apply principles of electronics, electrical circuitry, engineering, physics and mathematics
• Experience with maintenance and repair of electric and mechanical equipment
• Ability to read and interpret electric, pneumatic and hydraulic drawings, wiring diagrams and schematics
• Ability to troubleshoot and work independently
• Experience using multi-meters, oscilloscopes, deadweight testers, pneumatic calibrators, electric-motor diagnostic equipment and related instrumentation
• Understanding of and experience with vacuum equipment
• Strong customer-facing communication skills, both verbal and written
• Ability to articulate technical applications, processes and measurement results to internal sales and engineering teams
• Awareness of health and safety practices in a manufacturing environment
• Ability to travel domestically and internationally 50-75% of the time
• Ability to lift up to 50 lbs. and perform physical tasks including standing, kneeling, reaching and carrying for extended periods

Benefits

• Opportunity to work with cutting-edge semiconductor process metrology systems
• Exposure to a growing, global organization with a presence across the U.S., Europe and Asia
• Collaborative, diverse and multi-lingual team environment
• Hands-on role combining field service, technical assembly and customer-facing work

Pay

$65,000 base salary