Field Service Advisor

About the role

This individual will effectively manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to serve the needs of the customers and employees best.

Benefits

• First shift
• No weekends
• Health, dental, and retirement benefits

Requirements

• High School Diploma
• Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions
• Strong organizational skills and the ability to multi-task
• Excellent customer service skills
• Excellent computer skills and a strong understanding of Microsoft tools

Responsibilities

• Provide excellent customer service and follow-up
• Manage the customer experience with strong communication throughout the entire life of the work order(s); ensure customers are apprised of any potential problems, delays, and/or increases in quoted amounts
• Schedule and coordinate all service work for your team while managing technicians' workload
• Assure that all field service technicians are scheduled to obtain the most efficient use of time
• Approve work orders and give to service billing coordinator for processing
• Understand service KPIs and use them to manage your team's performance
• Quote service repair jobs sent in by your technicians through Salesforce (CRM), check on quotes, and ensure quoted jobs are done within the quoted amount and finished by the promised time
• Perform all other duties as assigned by management professionally and efficiently