Field Service Advisor

We need to output HTML fragment with headings for sections that have real content. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to include sections only if posting has real specific content. Let's parse the posting. Content: - Intro: "More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits." That's like About the role / overview. Could be "About the role". We'll put that in

. - Job Summary: description of responsibilities. That's part of Responsibilities. - Responsibilities: bullet list after "Responsibilites Operations - ..." Actually there is a heading "Responsibilites Operations - ..." then subpoints. We need to extract responsibilities list. Let's list responsibilities from text: "Operations - Oversee quality and customer experience of daily service work of service technicians providing fulfillment of programs to ensure code compliance, financial O&M targets, customer experience and delivery KPIs are met. Oversee and lead escalation process with customer, vendor operation managers, code enforcement officials and manufacturer’s representatives ensuring resolution meets financial and service level agreements." "Vendor Management - Recruit, hire and train a network of electrical, HVAC, and appliance service providers that deliver products and services to DE customers within an assigned territory." "Supply Chain Management - Responsible for vendor inventory levels to meet installation KPIs and service levels. Ensure product quality and financial accountability for all company-owned products and equipment." "Contracts & Vendor Agreements - Negotiate and/or administer contracts with trade allies regarding fee structure, delivery schedule, and service level and program compliance. Monitor and inspect to ensure vendor performance and compliance with terms of agreements. Ensure vendor licensing and insurance requirements are in-line with terms and conditions of agreements, including State, County (jurisdictions with authority), and provide corrective action plan and reporting as required." "This position also includes Duke Energy Storm Response support as needed." Also earlier: "This position is responsible for overseeing the recruitment, developing, training and managing of assigned residential EnergyWise Home program licensed contractors and their technicians (HVAC/Electrical/ Appliance) that provide service in a geographical area for Demand Side Management program offerings. This position provides training and support to those providers to complete the installation and service the EnergyWise Home devices, ensuring positive customer experience while controlling program costs. Responsibilities include but are not limited to inventory control, ensure contractual compliance, on-site inspections, NEC compliance, electrical/HVAC diagnostics, escalation management, field evaluation of technical task, and resolution of customer claims regarding residential EnergyWise Home program offerings." We can combine into a list. Now Requirements/Qualifications: "Basic/Required Qualifications Bahelors Degree in Engineering, Construction Management, or Business Administration and a minimum of 1 year of related work experience orAn Associates degree and a minimum of 3 years of related work experience orA High School Diploma/GED and a minimum of 5 years of related work experienceJourneyman License and/or HVAC/Telecommunications Accredited Certification and/or State Electrical Inspector’s Certification" Also "Preferred Qualifications Residential electrical, mechanical or construction work experience under a State Licensed/Registered Contractor or Energy Company" Also "Specific Requirements Must be able to obtain state Electrical Inspector certification within six months of hireValid Driver's License Travel Requirements 50+% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future." Also "Working Conditions Office and Field (residential homes, new construction sites and contractor warehouses)Call-out (24/7 on-call responsibility for a period of one week at a time)Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period. Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way." Also "Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility" - boilerplate to remove. Also "Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, September 25, 2026" - application instructions, remove. Also "More than a career - a chance to make a difference in people's lives..." we keep as About the role. Also "Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits." This mentions competitive pay and benefits but not specific numbers; we should not create Pay/Benefits sections unless posting actually states them. It says "competitive pay and benefits" but no specifics. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. "competitive pay and benefits" is vague; not specific. So we should not create those sections. We may include a Benefits section only if specific benefits listed. Not present. Schedule: mention "Call-out (24/7 on-call responsibility for a period of one week at a time)" that is schedule info. Could be considered schedule. The rule: include Schedule section only if posting actually states them. It does state call-out responsibility. So we can include Schedule with that detail. Also "Field Mobility Classification - Work location is highly mobile..." could be part of Working Conditions, not schedule. We could include a "Working Conditions" but not in allowed headings list. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We don't have Working Conditions; we could incorporate into About the role or Responsibilities? Probably About the role includes work environment. But we have schedule info separate. We could put schedule info under Schedule heading. Now we need Requirements vs Qualifications. The posting distinguishes Basic/Required Qualifications and Preferred Qualifications. We could put Required Qualifications under Requirements heading, and Preferred Qualifications under Qualifications heading (or Skills). But we have both Requirements and Qualifications allowed. We'll use Requirements for basic/required, Qualifications for preferred. Skills: maybe we can list specific skills like "inventory control, ensure contractual compliance, on-site inspections, NEC compliance, electrical/HVAC diagnostics, escalation management, field evaluation of technical task, resolution of customer claims". But those are responsibilities. Could also list under Skills. But we already have Responsibilities covering those. To avoid duplication, we could put skills under Skills heading if there are explicit skill statements. The posting includes "Journeyman License and/or HVAC/Telecommunications Accredited Certification and/or State Electrical Inspector’s Certification" which are qualifications/certifications. Could be under Qualifications. We'll decide: - About the role: intro paragraph. - Responsibilities: list of duties (bullet list). - Requirements: basic/required qualifications (education/experience, licenses). - Qualifications: preferred qualifications (residential electrical/mechanical/construction work experience under State Licensed/Registered Contractor or Energy Company). - Skills: maybe we can extract specific skills like "inventory control, contractual compliance, on-site inspections, NEC compliance, electrical/HVAC diagnostics, escalation management, field evaluation of technical task, resolution of customer claims". But those are responsibilities; we could still list them under Skills if we want. However rule: prefer a few substantive sections over many thin ones. We already have Responsibilities covering duties; Skills might be thin. Could omit Skills. - Schedule: call-out 24/7 on-call responsibility for a period of one week at a time. - Benefits: not specific, omit. - Pay: not specific, omit. We must not include empty sections. Now format: Use

for each section heading. Then content:

for prose,

• for lists. We need to preserve all substantive information; do not invent or summarize away detail. Let's craft About the role paragraph: Combine the intro sentences: "More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits." That's fine. Now Responsibilities: We need to list all responsibilities as bullet points. Let's compile distinct responsibilities: - Oversee recruitment, development, training, and management of assigned residential EnergyWise Home program licensed contractors and their technicians (HVAC/Electrical/Appliance) providing service in a geographical area for Demand Side Management program offerings. - Provide training and support to providers to complete installation and service EnergyWise Home devices, ensuring positive customer experience while controlling program costs. - Inventory control. - Ensure contractual compliance. - Conduct on-site inspections. - Ensure NEC compliance. - Perform electrical/HVAC diagnostics. - Manage escalations. - Conduct field evaluation of technical tasks. - Resolve customer claims regarding residential EnergyWise Home program offerings. - Oversee quality and customer experience of daily service work of service technicians providing fulfillment of programs to ensure code compliance, financial O&M targets, customer experience and delivery KPIs are met. - Oversee and lead escalation process with customer, vendor operation managers, code enforcement officials and manufacturer’s representatives ensuring resolution meets financial and service level agreements. - Recruit, hire and train a network of electrical, HVAC, and appliance service providers that deliver products and services to DE customers within an assigned territory. - Responsible for vendor inventory levels to meet installation KPIs and service levels. - Ensure product quality and financial accountability for all company-owned products and equipment. - Negotiate and/or administer contracts with trade allies regarding fee structure, delivery schedule, and service level and program compliance. - Monitor and inspect to ensure vendor performance and compliance with terms of agreements. - Ensure vendor licensing and insurance requirements are in-line with terms and conditions of agreements, including State, County (jurisdictions with authority), and provide corrective action plan and reporting as required. - Provide Duke Energy Storm Response support as needed. We may have duplicates; but we need to preserve all substantive information, not remove duplicates unless they are duplicated lines. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. We need to deduplicate similar bullet points. Let's identify duplicates: - "Oversee and lead escalation process..." appears twice (once in responsibilities list earlier, and again under Operations). We'll keep one. - "Inventory control" appears in responsibilities list and also maybe elsewhere; keep one. - "Ensure contractual compliance" appears multiple times; keep one. - "On-site inspections" appears once. - "NEC compliance" once. - "Electrical/HVAC diagnostics" once. - "Escalation management" maybe same as oversee escalation process. - "Field evaluation of technical task" once. - "Resolution of customer claims" once. - "Oversee quality and customer experience of daily service work..." is similar to oversee recruitment etc? Not duplicate. - "Recruit, hire and train a network..." appears under Vendor Management. - "Responsible for vendor inventory levels..." under Supply Chain. - "Ensure product quality and financial accountability..." under Supply Chain. - "Negotiate and/or administer contracts..." under Contracts. - "Monitor and inspect to ensure vendor performance..." under Contracts. - "Ensure vendor licensing and insurance requirements..." under Contracts. - "Provide Duke Energy Storm Response support as needed." We'll produce a list of unique responsibilities. Now Requirements (basic/required): - Bachelor's Degree in Engineering, Construction Management, or Business Administration and a minimum of 1 year of related work experience OR - Associate's degree and a minimum of 3 years of related work experience OR - High School Dipl