Field Service Advisor

About the role

This individual will manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to best serve the needs of customers and employees.

Responsibilities

• Provide excellent customer service and follow-up.
• Manage the customer experience with strong communication throughout the entire life of the work order(s); keep customers apprised of any potential problems, delays, or increases in quoted amounts.
• Schedule and coordinate all service work for your team while managing technicians' workload.
• Ensure all field service technicians are scheduled to obtain the most efficient use of time.
• Approve work orders and forward them to the service billing coordinator for processing.
• Understand service KPIs and use them to manage your team's performance.
• Quote service repair jobs submitted by technicians through Salesforce (CRM); monitor quotes and ensure jobs are completed within the quoted amount and by the promised time.
• Perform all other duties as assigned by management professionally and efficiently.

Requirements

• High School Diploma (required).
• Excellent communication and interpersonal skills to handle sensitive issues, develop others, or persuade stakeholders inside and outside the department.
• Strong organizational skills and the ability to multi-task.
• Excellent customer service skills.
• Excellent computer skills and a strong understanding of Microsoft tools.

Benefits

• First shift (no weekends).
• Health, dental, and retirement benefits.