Field Service Administrator

Royal Terberg Group · Location, WV · 1 wk ago

Internship

About the role

We are looking for a Field Service Administrator to join the team at Aldridge, where you'll play a key role in supporting our field service operation and ensuring our customers receive an excellent service. In this varied role, you'll work closely with technicians, customers, and internal teams to keep service activities on track. From raising job cards and processing documentation to managing invoices and warranty claims, you'll help ensure jobs are completed accurately and efficiently.

Responsibilities

Raising job cards and maintaining accurate service records
Processing technician time bookings and job information
Checking and collating service documentation within agreed timescales
Finalising parts and labour charges on completed jobs
Closing jobs and supporting the timely completion of service activity
Reviewing and processing service invoices and credits
Creating, monitoring, and processing warranty claims
Producing reports and supporting the wider team as required
Building your product knowledge and working in line with company procedures

Requirements

Previous administration experience
Strong customer service skills
Good working knowledge of Microsoft Excel and Word
Excellent organisation and time management skills
The ability to prioritise workloads and meet deadlines
Strong communication skills and a collaborative approach
The ability to remain focused and effective under pressure
A flexible, results-driven mindset

Benefits

25 days' holiday plus Bank Holidays (pro rata for part-time employees)
Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary
Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions
Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance
Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it
Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow
Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle
My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more
Free independent mortgage advice: Expert guidance to help you make informed financial decisions

Pay & Schedule