Field Service Administrator

About the role

The Field Service Administrator is responsible for managing field service operations, ensuring customer satisfaction, and coordinating with internal teams.

Responsibilities

• Manage field service operations, including scheduling and dispatching technicians.
• Coordinate with internal teams such as sales, engineering, and logistics to ensure seamless service delivery.
• Handle customer inquiries and complaints, providing timely and effective resolutions.
• Monitor service performance metrics and report findings to management.
• Ensure compliance with company policies and industry standards.

Requirements

• Bachelor’s degree in Business Administration, Engineering, or related field.
• At least 3 years of experience in field service management or similar role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Valid driver’s license and reliable vehicle.

Qualifications

• Ability to work flexible hours, including evenings and weekends.
• Experience with project management tools and software.
• Knowledge of industry-specific software and systems.

Skills

• Customer service orientation.
• Problem-solving and decision-making skills.
• Attention to detail.
• Team player with strong leadership qualities.

Benefits

• Competitive salary package.
• Health insurance coverage.
• Flexible working hours.
• Professional development opportunities.

Pay

$50,000 - $60,000 annually.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM, with occasional evening and weekend work required.