Field Sales Territory Manager

Role Summary

As a Field Sales Territory Manager, you will serve as the on-the-ground face of Imprint's co-branded credit card programs in retail environments. In this role, you will work directly with store associates and members to drive card acquisition, improve program penetration, and deliver a best-in-class customer experience. This is an exciting opportunity for someone who thrives in a fast-paced, people-first environment and is passionate about combining sales excellence with genuine customer service.

Locations

New York, Philadelphia, Chicago, Dallas, Phoenix/Scottsdale, San Francisco, Los Angeles, Atlanta, Miami/Tampa.

What Success Looks Like in the First 90 Days

• Established trusted relationships with store associates and management across your assigned retail locations, with measurable improvement in associate engagement and program enthusiasm
• Demonstrated consistent application volume performance, meeting or exceeding daily and weekly acquisition targets within your territory
• Completed onboarding and product certification, with clear fluency in credit card features, benefits, objection handling, and compliance requirements
• Built familiarity with Imprint's performance tools and reporting cadence, with a clear personal plan for driving greater cardholder penetration across your retail footprint

Responsibilities

• Serve as an on-site brand ambassador for Imprint's co-branded credit card programs, engaging store associates and guests to communicate card features, benefits, rewards, and promotional offers
• Train and coach retail store associates on card sales techniques, objection handling, and program value—building their confidence and capability to independently drive card applications
• Drive card acquisition by connecting credit card benefits to the in-store shopping experience and tailoring recommendations to individual customer needs and interests
• Aid customers with completing credit card applications accurately, ensuring a smooth and compliant application experience from start to finish
• Collaborate with store teams to meet daily, weekly, and monthly acquisition goals, contributing to a positive, results-oriented team environment
• Track and report on store-level performance metrics, including application volume, associate engagement, and cardholder penetration rates, surfacing insights to your manager
• Identify operational gaps or coaching opportunities at the store level and escalate with proposed solutions to the Head of Field Sales
• Adhere to all applicable bank policies, procedures, regulations, and legal requirements, including those governing consumer credit applications and data privacy
• Maintain scheduling flexibility as business needs evolve, including availability across store hours, evenings, weekends, and key retail seasons

Qualifications

• 4+ years of sales, retail, or customer service experience; experience in a credit card, financial services, or consumer banking environment is a strong plus
• Demonstrated ability to meet and exceed sales targets in a fast-paced, guest-facing environment
• Strong communication and interpersonal skills, with the ability to engage and build rapport with diverse groups of customers and store associates
• Comfort working in a dynamic, field-based role with regular travel across assigned retail locations
• Ability to adapt quickly to changing store environments, business priorities, and customer needs
• Basic understanding of financial concepts, credit cards, and rewards programs; training will be provided
• High school diploma or equivalent required
• Availability to work a flexible schedule including evenings, weekends, and holidays based on business needs

Nice to Have

• Experience in fintech, payments, or co-branded credit card programs
• Background working within or alongside a brand with a significant retail footprint
• Familiarity with training or coaching retail associates in a sales capacity
• Bilingual language skills
• Experience working in a performance-based or variable compensation environment