Field Sales Manager

Brief Description

What You’ll Be Doing:

• Promote sales and enhance the business and goodwill of Forest Lawn.
• Partner with Human Resources to recruit new Planning Advisors.
• Instruct and supervise Planning Advisors in their duties, including Forest Lawn’s sales business policies as well as all applicable law, policies, and procedures.
• Absorb and supervise Planning Advisors in generating customer leads, giving presentations, and making sales.
• Support all Planning Advisors in their sales efforts.
• Report and document personnel issues to Regional Sales Manager and Human Resources in a timely manner.
• Perform any action necessary to render complete services to Forest Lawn and its customers.
• Assign delinquent policies in an equitable manner to Planning Advisors, who will be responsible to follow up with the family or as instructed by Regional Sales Manager.
• Train Planning Advisors on the usage of the equipment and software provided to them.
• Ensure that Planning Advisors are able to conduct essential duties, including being capable of completing contracts and documents related to those duties.
• Support Regional Sales Director in his/her effort to develop and grow the business in the region.
• Assign Planning Advisors to specific areas for prospecting and ensure new advisors are able to conduct a park tour and present the planning center.
• Manage one or more phone nights each week and ensure that advisors are using proper phone techniques.
• Oversee all marketing pieces to be sent out.
• Attend all managers' meetings and promote Forest Lawn through approved community events.
• Assist the Regional Sales Director in conducting weekly sales meetings.
• Manage the region in the absence of the Regional Sales Director.

Requirements

Required Qualifications:

• Bachelor’s degree (B.A.) from four-year College or university; and / or 4-year sales management experience
• Valid CA Driver’s License, including state required levels of active auto insurance, and the use of a reliable personal vehicle
• Must be able to acquire Cemetery Salesperson License
• Attainment of Full Life Insurance License within six months of hire date
• Knowledge of MS Word, MS Excel, and MS Outlook
• Excellent Customer Service and communication skills
• Able to work flexible hours including evenings, weekends and holidays

Preferred Qualifications:

• Cemetery and/or Mortuary experience
• Bilingual
• Knowledge of CRM or Salesforce system

Forest Lawn

Competitive Benefits

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.

E-Verify Statement

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment.

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.