Field Representative I, Document Imaging

About the role

Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.

Job Duties And Responsibilities

• Performs full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format.
• Prepares documents for scanning by removing staples, paperclips, rubber bands, etc., for the document scanning process.
• Reviews the paper record against the electronic document to verify image quality and missing documents.
• Verifies and validates image/document errors and makes necessary changes as needed.
• Maintains productivity and quality levels in accordance with current standards.
• Scans all new documentation received and loose paperwork.
• Maintains optimal machine performance, maintenance (clearing jams, refilling toner, etc.).
• Completes all paperwork in a timely, accurate and legible manner.
• Communicates problems effectively and promptly to manager.
• Prevents assembly errors by maintaining an organized workstation.
• Achieves customer satisfaction by performing error free jobs per customer specifications by using various imaging technology for Digital Mail and Imaging operations.

Qualifications (Education, Experience And Certifications)

• High school diploma or equivalent.
• Basic PC skills.
• Basic Computer Data Entry Experience.
• Basic Typing and Data Entry skills.
• Intermediate computer skills including, but not limited to, Microsoft Office Word, Outlook, and Excel.

Knowledge, Skills And Abilities

• Utilizes Critical thinking and detailed work skills.
• Ability to perform repetitive tasks and maintain focus required.
• Ability to retain information and maintain a high level of accuracy required.
• Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
• Must be able to adapt to changing situations and be flexible.
• Must be well organized and able to multi-task and manage to deadlines.
• Ability to interact with EDMS, computer database and other computer software.
• Ability to analyze situations, problems, and information, and take appropriate action.
• Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Job Info

• Job Identification : 7817
• Job Category : Service Delivery
• Posting Date : 2026-07-16T17:51:00+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Atlanta, GA, United States
• Salary Range : $20.00 - $21.00
• Driving requirements : Non-driver
• Sign-on Bonus : No