Field Repair & Sales Technician

Flex Tech at uBreakiFix – the job for tech-savvy people who don’t want to stay in one place. We’re hiring individuals whose customer skills go toe-to-toe with their technical know-how and want to get paid for it.

About the role

This isn’t your average retail or repair job. This is the role where your curiosity about gadgets, comfort talking to customers, and flexibility on the move help take your tech career to the next level. As a Flex Tech, you’ll split your time between working in a uBreakiFix store and traveling to customer locations (home, workplace, or shop) in a company-provided vehicle. Whether in-store or on the road, you’ll deliver the same personalized, human-centric experience every time.

Pay

• Starting pay: $18.00 per hour
• Uncapped sales and repair incentives (employees earn on average $596/month in incentives)

Benefits

• Unlimited monthly bonuses for great sales
• Employee discounts
• Ongoing training to grow your sales skills and confidence
• High-quality paid training to develop technical expertise
• Resources and opportunities to elevate your career and support personal and professional goals

Responsibilities

• Travel between stores and customer locations safely in a company-provided vehicle
• Be the welcoming face of uBreakiFix, delivering award-winning, personalized customer experiences in-store and at customer locations
• Use strong communication skills to understand customer needs and apply our Serve, Solve, Sell™ technique to recommend and upsell Asurion products and services
• Troubleshoot, diagnose, and repair mobile devices and electronics with care and attention to detail
• Confidently balance customer service, sales, and technical work while adapting to different environments
• Manage inventory and equipment to ensure you’re ready for every job
• Support the fast-paced needs of a retail environment as a collaborative team player

Requirements

• A natural ability to connect with customers and make them feel heard, valued, and supported
• A passion for solving problems and helping people get more from their technology
• 1+ years of customer service or retail sales experience (preferred)
• 6+ months of experience with product service support or electronics troubleshooting
• Basic knowledge of mobile devices and operating systems
• A valid driver’s license and acceptable driving record
• Flexibility to work a retail schedule, including weekends and holidays
• Comfort multitasking across sales conversations, repairs, and customer support in changing environments

About us

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance. Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered.