Field Property Claims Adjuster II - Northern, IN

About the role

Indiana Farmers Insurance is seeking an experienced, customer-oriented Field Property Claims professional to serve customers in communities throughout Northern Indiana, including the South Bend, Fort Wayne, and Logansport areas. This role offers the opportunity to handle a diverse mix of personal, commercial, and farm property claims, including unique agricultural risks. As a trusted field representative, you'll investigate losses, evaluate coverage, prepare property estimates, and guide customers through the claims process with professionalism and care.

Responsibilities

• Investigate, evaluate, negotiate, and resolve personal, commercial, and farm property claims from first notice through settlement
• Inspect, evaluate, and estimate structural property losses across a variety of property types, including safely accessing roofs, basements, crawl spaces, and other loss locations
• Interpret insurance policies, endorsements, and coverage provisions to make sound claim decisions
• Identify and refer potentially fraudulent claims for further investigation
• Manage customer expectations, navigate difficult conversations, and deliver outstanding service throughout the claims process

Requirements

• Field property claims experience, preferably with an insurance carrier
• Strong expertise in inspecting and estimating structural property losses
• Valid driver’s license with an acceptable motor vehicle record
• Working knowledge of Xactimate or similar estimating software (preferred)
• Experience handling farm property claims, agricultural structures, equipment, and farm exposures (preferred)
• College degree (preferred)
• Industry designations such as CPCU, AIC, or SCLA (strongly preferred)

Skills

• Strong analytical, investigative, and problem-solving abilities
• Exceptional communication and relationship-building skills
• Customer-focused approach

Benefits

• Free health, dental, and vision insurance
• Free life insurance
• Free short-term and long-term disability insurance
• 2% 401k company match + 11% 401k company contribution
• Excellent paid time off and generous parental leave
• Day of Service for volunteer work
• Student loan assistance program
• Educational incentive program
• Employee assistance programs for you and your family
• Flexible work arrangements (office, hybrid, or fully remote, based on business needs)
• Matching charitable donations up to $100 annually
• Associate recognition awards and social gatherings
• On-site fitness center and free parking

Why Indiana Farmers Insurance?

• 95% average associate retention rate over the last 5 years
• A- (Excellent) financial stability rating from AM Best
• Customer-focused culture with a 149-year legacy of excellence