Field Property Claims Adjuster (NW or Central Eastern MI)

This is a field-dependent position; looking for someone that lives in NW MI or Genesee or Lapeer Counties.

About the role

Under limited supervision and with independent judgment, investigates, evaluates and resolves/disposes of general property claims to determine the extent of company liability. This may include determination and evaluation of coverage, compensability, liability, and damage in accordance with policy provisions.

Responsibilities

• Follows corporate policies, procedures, and fair claims handling practices.
• Investigates claims to determine validity and extent of liability, including:
  • Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses, and others.
  • Reviews and evaluates documentation, including applications, reports, and statements.
  • Monitors appropriate claim outcomes through self-audit process.
• Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues.
• Ensures legal, regulatory, and fair claims handling compliance.
• Sets or recommends reserves based on results of claim investigation.
• Within defined authority, manages, evaluates, and concludes claims.
• Prepares and maintains claim reports.
• Provides extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including:
  • Conducts in-depth interviews and/or scene inspections.
  • Attends settlement conferences and/or trials.
• May serve as a member of project teams, contributing to the achievement of project objectives.
• Provides leadership to junior staff by training and providing guidance. May provide input to management regarding junior staff performance.
• Performs other duties as assigned.

Requirements

• Ability to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Four to six years of related experience and/or training; or a bachelor's degree (B.A.) from a four-year college/university; or an equivalent combination of education and related experience/training.

A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.