Field Property Claims Adjuster II

About the Role

Indiana Farmers Insurance is seeking an experienced, customer-oriented Field Property Claims professional to serve customers in communities throughout Northern Indiana, including the South Bend, Fort Wayne, and Logansport areas. This role involves handling a diverse mix of personal, commercial, and farm property claims, including unique agricultural risks. As a trusted field representative, you will investigate losses, evaluate coverage, prepare property estimates, and guide customers through the claims process with professionalism and care.

Responsibilities

• Investigate, evaluate, negotiate, and resolve personal, commercial, and farm property claims from first notice through settlement.
• Inspect, evaluate, and estimate structural property losses across various property types, including safely accessing roofs, basements, crawl spaces, and other loss locations.
• Interpret insurance policies, endorsements, and coverage provisions to make sound claim decisions.
• Identify and refer potentially fraudulent claims for further investigation.
• Use strong analytical, investigative, and problem-solving skills to manage claims effectively.
• Deliver exceptional customer service, manage expectations, and navigate difficult conversations.

Requirements

• Field property claims experience, preferably with an insurance carrier.
• Strong expertise in inspecting and estimating structural property losses.
• Valid driver’s license with an acceptable motor vehicle record.
• Working knowledge of Xactimate or similar estimating software (preferred).
• Experience handling farm property claims, agricultural structures, equipment, and farm exposures (preferred).
• College degree (preferred).
• Industry designations such as CPCU, AIC, or SCLA (strongly preferred).

Skills

• Exceptional communication and relationship-building skills.
• Customer-focused approach with the ability to manage expectations.
• Strong analytical, investigative, and problem-solving abilities.

Benefits

• Free health, dental, and vision insurance.
• Free life insurance and short-term & long-term disability insurance.
• 401k with 2% company match and 11% company contribution.
• Excellent paid time off and generous parental leave.
• Day of Service for volunteer work.
• Student Loan Assistance Program and Educational Incentive Program.
• Employee Assistance Programs for you and your family.
• Flexible work arrangements (office, hybrid, or fully remote, based on business needs).
• Matching charitable donations up to $100 annually.
• Associate recognition awards, social gatherings, and on-site fitness center.
• Free and convenient parking.

About the Company

Indiana Farmers Insurance is a financially stable company with an A- (Excellent) rating by AM Best and a 95% associate retention rate over the last five years. With 149 years in business, the company is customer-focused, performance-driven, and committed to equal opportunity employment.