Claims Adjuster II - Field Property

Indiana Farmers Insurance is seeking an experienced, customer-oriented Field Property Claims professional to join our Claims Team and serve customers in communities throughout Northern Indiana (South Bend, Fort Wayne, Logansport areas). This role offers the opportunity to handle a diverse mix of personal, commercial, and farm property claims, including unique agricultural risks.

About the role

As a trusted field representative, you'll investigate losses, evaluate coverage, prepare property estimates, and guide customers through the claims process with professionalism and care. This position allows you to work independently, build relationships, and deliver fair, timely claim resolutions.

Responsibilities

• Investigate, evaluate, negotiate, and resolve personal, commercial, and farm property claims from first notice through settlement
• Inspect, evaluate, and estimate structural property losses across a variety of property types, including safely accessing roofs, basements, crawl spaces, and other loss locations
• Interpret insurance policies, endorsements, and coverage provisions to make sound claim decisions
• Identify and refer potentially fraudulent claims for further investigation
• Manage customer expectations, navigate difficult conversations, and deliver outstanding service throughout the claims process

Requirements

• Field property claims experience, preferably with an insurance carrier
• Strong expertise in inspecting and estimating structural property losses
• Valid driver's license with an acceptable motor vehicle record
• Strong analytical, investigative, and problem-solving abilities
• Exceptional communication and relationship-building skills with a customer-focused approach

Qualifications (Preferred)

• Working knowledge of Xactimate or similar estimating software
• Experience handling farm property claims, agricultural structures, equipment, and farm exposures
• College degree
• Industry designations such as CPCU, AIC, SCLA, or other insurance-related credentials

Benefits

• Free health, dental, and vision insurance
• Free life insurance
• Free short-term and long-term disability insurance
• 401k with 2% company match and 11% company contribution
• Excellent paid time off and generous parental leave
• Student loan assistance program
• Educational incentive program
• Flexible work arrangements (office, hybrid, or fully remote, based on position and business needs)
• Matching charitable donation program (up to $100 annually)
• Associate recognition awards and social gatherings
• On-site fitness center and free parking
• Two robust Employee Assistance Programs for you and your family
• Day of Service for community involvement

Why work for Indiana Farmers Insurance?

• 95% average associate retention rate over the last 5 years
• Financially stable with an A- (Excellent) rating by AM Best
• Customer-focused with a 149-year legacy of excellent performance