Jobs · Customer Service · New York

Field Property Claims Adjuster

Liberty Mutual Insurance · Brooklyn, NY · 1 mo ago
Customer ServiceFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. Let's parse the description. First paragraph: "Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This is a role where people who love every day to be new, different and exciting, can thrive – you’ll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support. The Field Property Claims Adjuster will be traveling locally to insured homes within Brooklyn, NY (11221) and surrounding areas. To be successful within the role, candidates should live within or near this area. Sign-On Bonus Available! We’re offering a sign-on bonus for experienced and actively licensed new hires." That's about the role. Could be "About the role" section. Next: "What You’ll Do Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure.Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services.May be called upon for catastrophe duty. Position details Territory-based work: Most workdays will be spent in the field within your assigned local territory, giving you the opportunity to work directly with customers and gain hands-on experience.Training & support: To set you up for success, you’ll participate in a comprehensive 5-month training program, which includes:Primarily virtual and on-the-job learning.Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office.Limited overnight travel for training and team meetings (typically less than 10%).Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process." That's responsibilities and also training, mileage reimbursement, etc. Could be "Responsibilities" and maybe "Training & support" but we only have limited headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can put training under Responsibilities or maybe Benefits? Mileage reimbursement could be Benefits. But we need to follow rule: include a section only when posting has real specific content for it. So we need to decide which sections have content. We have: - About the role: yes, description of role, location, sign-on bonus. - Responsibilities: list of duties (investigate, evaluate, prepare estimates, access roofs, handle claims, work in vehicle, explain coverage, assist policyholders, coordinate vendor services, catastrophe duty, territory-based work, training & support, mileage reimbursement). That's substantive. - Requirements: maybe qualifications? The posting has "Qualifications" section later: "Working knowledge of claims handling procedures and operations. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. Strong time management and organizational skills. Demonstrated understanding of building construction principles." That's qualifications/requirements. Could be split into Requirements and Qualifications but we have both headings allowed. We could put some under Requirements (e.g., experience, licensing) and Qualifications (skills). But we must not create thin sections. Better to combine into one section, maybe "Qualifications" (since they used that heading). But we also have "Requirements" allowed. We could put the bullet list under "Qualifications". The "Requirements" section could be empty if we don't have distinct content. Better to not create empty sections. So we will have only "Qualifications" with that content. - Skills: maybe we could extract skills like communication, negotiation, computer skills, time management, etc. But those are already in qualifications. Could create a Skills section but might be thin. Better to not create Skills if content overlaps; but we could still create Skills if we have specific skills listed: "Strong written/oral communication and interpersonal skills", "Effective negotiation skills", "Computer skills with the ability to work with multi-faceted systems", "Strong time management and organizational skills", "Demonstrated understanding of building construction principles". That's enough for a Skills section. However we already have Qualifications covering similar. The instruction: "Prefer a few substantive sections over many thin ones." So we should avoid splitting too much. Perhaps combine qualifications and skills into one "Qualifications" section. That seems fine. - Benefits: we have mileage reimbursement, sign-on bonus, maybe training, company-provided vehicle after mileage requirements. Also maybe benefits link but that's boilerplate. We have sign-on bonus mentioned earlier. Mileage reimbursement. Company-provided vehicle after mileage requirements. Training program (5-month). Those are benefits. So we can create Benefits section with those items. - Pay: The posting includes "About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role." That's generic but still specific about pay philosophy. It's not a specific number but it's content. Should we include Pay section? The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state pay philosophy, though it's vague. It's not a specific number but it's still stating something about pay. It's not "varies" but it's describing philosophy. I'd say we can include Pay section with that content. - Schedule: No explicit schedule info (e.g., full-time, shift). Not mentioned. So we should not create Schedule section. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: EEO, equal opportunity, etc. Also remove navigation, cookie, legal, scam-warning, application instructions. The description includes "Liberty Mutual is an equal opportunity employer..." and Fair Chance Notices etc. Remove those. Also remove the link to benefits (maybe keep as part of Benefits? It's a link to learn more about benefit offerings. That's not boilerplate? It's a link to benefits page. Might be considered boilerplate but it's about benefits. Could keep as part of Benefits? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The link to benefits is not exactly those; it's a reference to learn more about benefit offerings. Could keep as part of Benefits but maybe it's okay. However it's a URL; we could keep as plain text. We need to preserve all substantive information. So we keep the sign-on bonus, mileage reimbursement, company-provided vehicle, training program details, etc. Let's extract content. About the role paragraph: "Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This is a role where people who love every day to be new, different and exciting, can thrive – you’ll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support. The Field Property Claims Adjuster will be traveling locally to insured homes within Brooklyn, NY (11221) and surrounding areas. To be successful within the role, candidates should live within or near this area. Sign-On Bonus Available! We’re offering a sign-on bonus for experienced and actively licensed new hires." We can put that in

    . Responsibilities: list of duties. Let's extract bullet points: - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage. - Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure. - Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk. - Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements. - Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services. - May be called upon for catastrophe duty. - Territory-based work: Most workdays will be spent in the field within your assigned local territory, giving you the opportunity to work directly with customers and gain hands-on experience. - Training & support: To set you up for success, you’ll participate in a comprehensive 5-month training program, which includes: - Primarily virtual and on-the-job learning. - Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office. - Limited overnight travel for training and team meetings (typically less than 10%). - Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process. We could combine training and mileage under Responsibilities or Benefits. But we already have Benefits section for mileage reimbursement, sign-on bonus, company-provided vehicle, training. However the responsibilities include training & support as part of role. Might be okay to keep training under Responsibilities. But we also have Benefits section for mileage reimbursement, sign-on bonus, company-provided vehicle. Let's decide. We have Benefits: sign-on bonus, mileage reimbursement, company-provided vehicle (once mileage requirements met), training program (5-month). That seems appropriate. Thus Responsibilities should focus on core duties: investigating, evaluating, preparing estimates, accessing roofs, handling claims, working in vehicle, explaining coverage, assisting policyholders, coordinating vendor services, catastrophe duty, territory-based work. Training & support could be moved to Benefits. But the description says "Training & support: To set you up for success, you’ll participate in a comprehensive 5-month training program..." That's more like a benefit/provision. So we can put that under Benefits. Thus Responsibilities list excludes training and mileage. Let's craft Responsibilities

      with items: - Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for covered damages. - Access roofs by ladder, inspect attics, crawl spaces, and basements to search for damage. - Handle moderate to complex claims independently while managing workload, from first notice of loss to final closure. - Work in a vehicle in the field daily, occasionally handling assignments

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