Field Property Claims Adjuster
About the role
Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This role is ideal for people who thrive on new, different, and exciting daily experiences. You’ll travel locally to insured homes within Austin, TX (78757) and surrounding areas, meeting customers in person, providing hands‑on assessment of damage, and offering empathetic support. Candidates should live within or near this area. A sign‑on bonus is available for experienced and actively licensed new hires.
Responsibilities
- Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete repair estimates.
- Access roofs by ladder, inspect attics, crawl spaces, and basements to locate damage.
- Handle moderate to complex claims independently from first notice of loss to final closure.
- Work primarily in a vehicle in the field daily, with occasional desk assignments.
- Explain coverage, assist policyholders with itemization of damages, emergency repairs, and additional living arrangements.
- Coordinate vendor services such as contractors, emergency repair, cleaning, and replacement services.
- May be called upon for catastrophe duty.
- Participate in a comprehensive 5‑month training program (primarily virtual, with two short in‑person sessions in Lewisville, TX, and limited overnight travel).
- Receive mileage reimbursement and potentially qualify for a company‑provided vehicle after meeting mileage requirements.
Qualifications
- Working knowledge of claims handling procedures and operations.
- Proven ability to provide exceptional customer service.
- Effective negotiation skills.
- Ability to independently manage workload while exercising good judgment.
- Strong written and oral communication and interpersonal skills.
- Computer proficiency with multi‑faceted systems.
- Bachelor’s degree or equivalent experience, plus at least 1 year of directly related experience.
- Ability to obtain proper licensing as required.
- Strong time‑management, organizational, and multitasking abilities.
- Demonstrated understanding of building construction principles.
Pay
The typical starting salary range for this role is determined by factors such as skills, experience, education, certifications, and location. Compensation may include commission and/or bonus earnings as outlined in the role’s specific compensation plan.
Benefits
- Sign‑on bonus for qualified new hires.
- Mileage reimbursement; potential eligibility for a company‑provided vehicle.
- Comprehensive benefits package (details at Liberty Mutual Benefits).
- Workplace flexibility and professional development opportunities.
- Employee Resource Groups supporting inclusion and community impact.
About Us
Liberty Mutual is committed to creating a workplace where everyone feels valued, supported, and can thrive. Our inclusive culture welcomes diverse perspectives and experiences, reflected in everyday interactions and reinforced through comprehensive benefits, flexibility, and development programs. We strive to make a meaningful impact for our business, customers, and the communities we serve.