Field Property Claims Adjuster

About the role

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek sophisticated individuals and families who require world‑class risk and claims management, a team of expert independent agents and innovative digital tools. Our culture is one of innovation, creativity and teamwork; our team is highly motivated, passionate about the business, and experienced in developing and delivering product and service solutions in the personal insurance marketplace.

Responsibilities

• Handle complex personal lines property claims for high‑net‑worth clients.
• Quality handling and resolution of property claims, including complex, high exposure claims, in a timely, professional manner with emphasis on providing quality service.
• Travel to cover a territory within the Northeast region (must reside in NJ, NY, CT or RI).
• Manage assigned first‑party claims through coverage analysis, on‑site investigation, reserving and resolution.
• Identify and address coverage issues; complete investigation to determine cause & exposure; set timely reserves and develop detailed action plans.
• Write fair and equitable estimates in a software program.
• Negotiate and convey claim settlements within authority limits.
• Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties.
• Write denial letters, Reservation of Rights and other correspondence.
• Maintain an effective diary system and document claim file activities per established procedures.
• Proactively manage file inventory to ensure timely resolution of cases.
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers.

Qualifications

• 5+ years experience handling property insurance claims, with emphasis on high net worth customers preferred.
• Experience with automated claims systems.
• Broad knowledge of construction, estimating and estimating systems; Symbility preferred.
• Proactive management of preferred vendors to drive continuous quality improvement.
• Collaborative coordination with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on largest claims.
• Participate in CAT duty when needed and assist in overseeing the contractor referral program (re‑inspections and quality reviews).
• Valid driver’s license.

Skills

• Residency in or near Long Island, Northern NJ, NYC, Westchester County, Fairfield County, Litchfield County or CT strongly preferred.
• Experience working with high net worth customers.
• Symbility systems experience.
• Excellent oral and written communication skills.
• Calm under pressure; excellent organizational and negotiation skills, integrity, and great follow‑through on tasks.
• Strong sense of accountability, fun and adventure.
• Natural curiosity; love learning how things work and always looking for innovative improvements.

Benefits

• Competitive compensation.
• Paid time off.
• Comprehensive wellness benefits and programs.
• Employer funded health savings account.
• Profit sharing.
• 401(k).
• Paid parental leave.
• Employee stock purchase plan.
• Tuition assistance and professional continuing education.
• Company fleet vehicle.
• Health, dental, vision, life, disability coverage.

Pay

Base Salary Range: $130,000 - $145,000. Eligible to participate in annual discretionary bonus.