Field Property Claims Adjuster

Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This role is ideal for people who thrive in dynamic environments—you’ll travel locally to meet customers in person, providing hands-on damage assessments and empathetic support.

About the role

You will travel locally to insured homes within Bothell, WA (98012) and surrounding areas. Candidates should live within or near this area to be successful in the role.

Sign-On Bonus Available! We’re offering a sign-on bonus for experienced and actively licensed new hires.

This is a territory-based role where most workdays will be spent in the field within your assigned local territory, allowing you to work directly with customers and gain hands-on experience. The position offers mileage reimbursement, and you may qualify for a company-provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process.

You may occasionally handle assignments from a desk and could be called upon for catastrophe duty.

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for covered damages. This may involve accessing roofs by ladder, inspecting attics, crawl spaces, and basements.
• Handle moderate to complex claims independently while managing your workload from first notice of loss to final closure.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs, and additional living arrangements.
• Work with and coordinate vendor services such as contractors, emergency repair, cleaning services, and various replacement services.

Training & Support

To set you up for success, you’ll participate in a comprehensive 5-month training program, which includes:

• Primarily virtual and on-the-job learning.
• Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office.
• Limited overnight travel for training and team meetings (typically less than 10%).

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written, oral communication, and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems.
• The capabilities, skills, and knowledge typically acquired through a bachelor’s degree or equivalent experience, and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

Pay

The typical starting salary range for this role is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for this position across the national market and provides opportunities to progress as you grow and develop within the role. Some roles at Liberty Mutual may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan.

Benefits

We offer a comprehensive benefits package designed to support your life and well-being. To learn more about our benefit offerings, visit: Liberty Mutual Benefits.