Field Property Claims Adjuster
About the role
Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This role involves traveling locally to insured homes within Charlotte, NC (28272) and surrounding areas. Candidates should live within or near this area to be successful.
Sign-on bonus available for experienced and actively licensed new hires.
Responsibilities
- Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces, and basements in search of damage.
- Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure.
- Work in a vehicle in the field daily while occasionally handling assignments from the desk.
- Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs, and additional living arrangements.
- Work with and coordinate vendor services such as contractors, emergency repair, cleaning services, and various replacement services.
- May be called upon for catastrophe duty.
Position Details
- Territory-based work: Most workdays will be spent in the field within your assigned local territory, giving you the opportunity to work directly with customers and gain hands-on experience.
- Training & support: Participate in a comprehensive 5-month training program, which includes:
- Primarily virtual and on-the-job learning.
- Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office.
- Limited overnight travel for training and team meetings (typically less than 10%).
- Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met.
Requirements
- Working knowledge of claims handling procedures and operations.
- Proven ability to provide exceptional customer service.
- Effective negotiation skills.
- Ability to effectively and independently manage workload while exhibiting good judgment.
- Strong written/oral communication and interpersonal skills.
- Computer skills with the ability to work with multi-faceted systems.
- Bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
- Ability to obtain proper licensing as required.
- Ability to handle multiple competing priorities and organize your day.
- Strong time management and organizational skills.
- Demonstrated understanding of building construction principles.
Pay
The typical starting salary range for this role is determined by skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Benefits
Liberty Mutual offers benefits that support your life and well-being, including:
- Comprehensive benefits (learn more at Liberty Mutual Benefits).
- Workplace flexibility and professional development opportunities.
- Employee Resource Groups for inclusion and community support.
About Us
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.