Field Property Claims Adjuster

About the Role

Join us as a Field Property Claims Adjuster where you'll be responsible for helping our customers navigate the claims process and get back on their feet following damage to homeowners' property. This role is ideal for people who thrive in dynamic environments—you'll travel locally to meet customers in person, providing hands-on damage assessment and empathetic support.

The Field Property Claims Adjuster will travel to insured homes within Lexington, KY (40504) and surrounding areas. Candidates should live within or near this area to be successful in the role.

Sign-On Bonus Available! We're offering a sign-on bonus for experienced and actively licensed new hires.

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for covered damages. This may involve accessing roofs by ladder, inspecting attics, crawl spaces, and basements.
• Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure.
• Work in a vehicle in the field daily while occasionally handling assignments from the desk.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs, and additional living arrangements.
• Work with and coordinate vendor services such as contractors, emergency repair, cleaning services, and various replacement services.
• May be called upon for catastrophe duty.

Position Details

• Territory-based work: Most workdays will be spent in the field within your assigned local territory, working directly with customers.
• Training & support: Participate in a comprehensive 5-month training program, including:
  • Primarily virtual and on-the-job learning.
  • Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office.
  • Limited overnight travel for training and team meetings (typically less than 10%).
• Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems.
• The capabilities, skills, and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle multiple competing priorities and organize your day.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

Pay

The typical starting salary range for this role is determined by skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Benefits

We value your hard work, integrity, and commitment to making things better, and we put people first by offering benefits that support your life and well-being. To learn more about our benefit offerings, visit: Liberty Mutual Benefits.

Our goal is to create a workplace where everyone feels valued, supported, and can thrive. This includes comprehensive benefits, workplace flexibility, professional development opportunities, and a host of resources provided through our Employee Resource Groups.