Field Property Claims Adjuster

About the role

Join us as a Field Property Claims Adjuster where you'll be responsible for helping our customers navigate the claims process and get back on their feet following damage to their property. This is a role where people who love every day to be new, different and exciting can thrive—you'll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support.

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for covered damages (may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage)
• Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure
• Work in a vehicle in the field daily while occasionally handling assignments from the desk
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements
• Work with and coordinate vendor services such as contractors, emergency repair, cleaning services and various replacement services
• May be called upon for catastrophe duty

Schedule and territory

• Most workdays will be spent in the field within your assigned local territory (Charlotte, NC 28208 and surrounding areas)
• Comprehensive 5-month training program including primarily virtual and on-the-job learning, plus two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office
• Limited overnight travel for training and team meetings (typically less than 10%)
• Mileage reimbursement offered; may qualify for a company-provided vehicle once mileage requirements are met

Qualifications

• Working knowledge of claims handling procedures and operations
• Proven ability to provide exceptional customer service
• Effective negotiation skills
• Ability to effectively and independently manage workload while exhibiting good judgment
• Strong written/oral communication and interpersonal skills
• Computer skills with the ability to work with multi-faceted systems
• Bachelor's degree or equivalent experience and at least 1 year of directly related experience
• Ability to obtain proper licensing as required
• Ability to handle multiple competing priorities and organize your day
• Strong time management and organizational skills
• Demonstrated understanding of building construction principles

Benefits

• Sign-on bonus available for experienced and actively licensed new hires
• Comprehensive benefits supporting your life and well-being
• Workplace flexibility and professional development opportunities
• Opportunities through Employee Resource Groups