Field Property Claims Adjuster

Join us as a Field Property Claims Adjuster where you’ll help customers navigate the claims process and recover from property damage. This role is ideal for those who thrive in dynamic environments, traveling locally to meet customers, assess damage, and provide empathetic support.

About the role

You’ll travel to insured homes within Canton, OH (44709) and surrounding areas. Candidates should live within or near this area. A sign-on bonus is available for experienced and actively licensed new hires.

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete repair estimates for covered damages.
• Handle moderate to complex claims independently, managing your workload from first notice of loss to final closure.
• Work in the field daily, occasionally handling assignments from a desk.
• Explain coverage, assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services such as contractors, emergency repair, cleaning, and replacement services.
• May be called upon for catastrophe duty.

Territory-based work: Most workdays will be spent in the field within your assigned local territory, working directly with customers.

Training & support: A comprehensive 5-month training program includes:

• Primarily virtual and on-the-job learning.
• Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office.
• Limited overnight travel for training and team meetings (typically less than 10%).

Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to manage workload independently while exhibiting good judgment.
• Strong written, oral, and interpersonal communication skills.
• Computer skills with the ability to work with multi-faceted systems.
• Bachelor’s degree or equivalent experience, plus at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

Benefits

We offer a workplace where everyone feels valued, supported, and can thrive. Benefits include:

• Comprehensive benefits supporting life and well-being.
• Workplace flexibility and professional development opportunities.
• Employee Resource Groups for community and inclusion.

To learn more about our benefits, visit Liberty Mutual Benefits.

Pay

The typical starting salary range for this role varies based on skills, experience, education, certifications, and location. The full range reflects competitive labor market value and provides opportunities for progression as employees grow within the role. Some roles may include commission and/or bonus earnings.