Field Property Claims Adjuster
About the role
Join us as a Field Property Claims Adjuster where you’ll help customers navigate the claims process and recover from property damage. This role is ideal for those who enjoy variety and excitement, involving local travel to meet customers in person, assess damage, and provide empathetic support. You’ll work within Detroit, MI (48219) and surrounding areas, so candidates should live within or near this location.
Sign-On Bonus Available! We’re offering a sign-on bonus for experienced and actively licensed new hires.
Responsibilities
- Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for covered damages. This may involve accessing roofs by ladder, inspecting attics, crawl spaces, and basements.
- Handle moderate to complex claims independently while managing your workload from first notice of loss to final closure.
- Work in a vehicle in the field daily, occasionally handling assignments from a desk.
- Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs, and additional living arrangements.
- Coordinate vendor services such as contractors, emergency repair, cleaning services, and replacement services.
- May be called upon for catastrophe duty.
Training & Support
- Participate in a comprehensive 5-month training program, including primarily virtual and on-the-job learning.
- Attend two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office.
- Limited overnight travel for training and team meetings (typically less than 10%).
This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met.
Requirements
- Working knowledge of claims handling procedures and operations.
- Proven ability to provide exceptional customer service.
- Effective negotiation skills.
- Ability to manage workload independently while exhibiting good judgment.
- Strong written, oral, and interpersonal communication skills.
- Computer skills with the ability to work with multi-faceted systems.
- Bachelor’s degree or equivalent experience, plus at least 1 year of directly related experience.
- Ability to obtain proper licensing as required.
- Strong time management and organizational skills.
- Demonstrated understanding of building construction principles.
About Us
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes diverse perspectives and experiences, with inclusion embedded in every aspect of our culture. This includes comprehensive benefits, workplace flexibility, professional development opportunities, and Employee Resource Groups. Each employee plays a role in fostering our inclusive culture, which supports individuals to do their best work.
Pay
The typical starting salary range for this role is determined by skills, experience, education, certifications, and location. The full salary range reflects competitive labor market value and provides opportunities for progression. Some roles may include commission and/or bonus earnings based on performance.
Benefits
We offer benefits that support your life and well-being. To learn more about our benefit offerings, visit Liberty Mutual Benefits.