Field Property Claims Adjuster

About the role

Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This is a role where people who love every day to be new, different and exciting can thrive—you’ll be traveling locally to meet customers in person, providing hands-on assessment of damage and empathetic support within Bedford, TX (76021) and surrounding areas. Candidates should live within or near this area.

We’re offering a sign-on bonus for experienced and actively licensed new hires.

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces, and basements in search of damage.
• Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure.
• Work in a vehicle in the field daily while occasionally handling assignments from the desk.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs, and additional living arrangements.
• Work with and coordinate vendor services such as contractors, emergency repair, cleaning services, and various replacement services.
• May be called upon for catastrophe duty.

Training & Support

• Participate in a comprehensive 5-month training program, including primarily virtual and on-the-job learning.
• Attend two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office.
• Limited overnight travel for training and team meetings (typically less than 10%).

This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems.
• Bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle multiple competing priorities and organize your day.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

About Us

The typical starting salary range for this role is determined by skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Benefits

We put people first by offering benefits that support your life and well-being. To learn more about our benefit offerings, visit: https://www.libertymutualgroup.com/about-lm/careers/benefits.