Jobs · Customer Service · Michigan

Field Property Claims Adjuster

Liberty Mutual Insurance · Sterling Heights, MI · 1 mo ago
Customer ServiceFull-time
We need to output HTML fragment with sections only if content present. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. No Job ID etc. Remove boilerplate. Keep substantive info. We need to parse description. Key sections: - About the role: description of role: "Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This is a role where people who love every day to be new, different and exciting, can thrive – you’ll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support. The Field Property Claims Adjuster will be traveling locally to insured homes within Sterling Heights, MI (48310) and surrounding areas. To be successful within the role, candidates should live within or near this area. Sign-On Bonus Available! We’re offering a sign-on bonus for experienced and actively licensed new hires." That's about the role. - Responsibilities: bullet list from "What You’ll Do": Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage. Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure. Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk. Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements. Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services. May be called upon for catastrophe duty. - Position details: Territory-based work: Most workdays will be spent in the field within your assigned local territory, giving you the opportunity to work directly with customers and gain hands-on experience. Training & support: To set you up for success, you’ll participate in a comprehensive 5-month training program, which includes: Primarily virtual and on-the-job learning. Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office. Limited overnight travel for training and team meetings (typically less than 10%). Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process. These could go under Responsibilities or maybe a separate "Details" but we only have allowed headings. Could fit under Responsibilities or maybe "About the role". But we have "Responsibilities" for duties; training etc could be under "About the role" or maybe "Qualifications"? Probably better to put training under "About the role" as additional role details. However we already used About the role for intro; we could add more paragraphs there. - Qualifications: list: Working knowledge of claims handling procedures and operations. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. Strong time management and organizational skills. Demonstrated understanding of building construction principles. - Skills: maybe overlapping with qualifications; but we can separate: maybe "Skills" for computer skills, communication, etc. But we must avoid duplication. Could combine qualifications and skills; but we need to follow instruction: prefer few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Qualifications. Benefits, Pay, Schedule only if present. Benefits: mention mileage reimbursement, possible company-provided vehicle, sign-on bonus. Also mention benefits via link but we should not include boilerplate like EEO etc. Benefits: "Sign-On Bonus Available! ... Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met." Also maybe mention training? That's not benefit. So we can create Benefits section with those. Pay: There's a "Pay Philosophy" paragraph: typical starting salary range determined by factors, full salary range reflects competitive labor market value, some roles have commission/bonus etc. This is substantive about pay. So we include Pay section. Schedule: Not explicitly mentioned; maybe "Territory-based work: Most workdays will be spent in the field" implies schedule but not explicit. No schedule details like hours. So we should not create Schedule section. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay. We must not include headings with empty content. Ensure we use

for each heading. Use
  • for lists. Use

    for prose. We need to preserve all substantive info; not invent or summarize away detail. Must not repeat job title. Must not include boilerplate like EEO, legal, etc. Remove duplicated lines. Let's craft. About the role: combine intro paragraphs plus territory and sign-on bonus and training? Might be too much but okay. Better: About the role: description of role, territory, sign-on bonus. Training could be part of About the role or maybe separate but we don't have a heading for training. Could include in About the role as additional detail. Responsibilities: list of duties. Qualifications: list of qualifications. Benefits: sign-on bonus, mileage reimbursement, possible company-provided vehicle. Pay: pay philosophy paragraph. Let's extract exact sentences to preserve. About the role text: "Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This is a role where people who love every day to be new, different and exciting, can thrive – you’ll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support. The Field Property Claims Adjuster will be traveling locally to insured homes within Sterling Heights, MI (48310) and surrounding areas. To be successful within the role, candidates should live within or near this area. Sign-On Bonus Available! We’re offering a sign-on bonus for experienced and actively licensed new hires." We could also add training details: "Training & support: To set you up for success, you’ll participate in a comprehensive 5-month training program, which includes: Primarily virtual and on-the-job learning. Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office. Limited overnight travel for training and team meetings (typically less than 10%). Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process." But mileage reimbursement is benefit; training details could be part of About the role. We'll keep training details in About the role. Now Responsibilities bullet list: - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage. - Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure. - Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk. - Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements. - Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services. - May be called upon for catastrophe duty. Qualifications bullet list: - Working knowledge of claims handling procedures and operations. - Proven ability to provide exceptional customer service. - Effective negotiation skills. - Ability to effectively and independently manage workload while exhibiting good judgment. - Strong written/oral communication and interpersonal skills. - Computer skills with the ability to work with multi-faceted systems. - The capabilities, skills and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience. - Ability to obtain proper licensing as required. - The ability to handle multiple competing priorities and organize your day. - Strong time management and organizational skills. - Demonstrated understanding of building construction principles. Benefits bullet list: - Sign-On Bonus Available! We’re offering a sign-on bonus for experienced and actively licensed new hires. - Mileage Reimbursement: This role offers mileage reimbursement. - You may qualify for a company-provided vehicle once mileage requirements are met. Pay paragraph: "Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role." We could keep as paragraph. Now produce HTML. We must not include any extra text. Just HTML fragment. Let's craft:

    About the role

    Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This is a role where people who love every day to be new, different and exciting, can thrive – you’ll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support. The Field Property Claims Adjuster will be traveling locally to insured homes within Sterling Heights, MI (48310) and surrounding areas. To be successful within the role, candidates should live within or near this area. Sign-On Bonus Available! We’re offering a sign-on bonus for experienced and actively licensed new hires. Training & support: To set you up for success, you’ll participate in a comprehensive 5-month training program, which includes: Primarily virtual and on-the-job learning. Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office. Limited overnight travel for training and team meetings (typically less than 10%). Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process.

    Responsibilities

    • Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.
    • Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure.
    • Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.
    • Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
    • Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services.
    • May be called upon for catastrophe duty.

    Qualifications

    • Working knowledge of claims handling procedures and operations.
    • Proven ability to provide exceptional customer service.
    • Effective negotiation skills.
    • Ability to effectively and independently manage workload while exhibiting good judgment.
    • Strong written/oral communication and interpersonal skills.
    • Computer skills with the ability to work with multi-faceted systems.
    • The capabilities

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